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Service Representative Payroll Supervisor

Belleville, IL, 62220
July 31, 2022

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April Len

**** ***** ****

Millstadt, IL *****


Work Experience

Billing and Payroll Supervisor

Answer Direct

Fairview Heights, IL

July 2019 – present

Hours worked per week: 20

Timekeeping for all employees

Enter payroll for all employees

Help sign employees up for health benefits

Make all deposits to the bank

Apply payments to all accounts

Prepare billing and mail out invoices for each vendor

Problem solves each account

Keep track of all personnel files

Experience with: Microsoft Edge, Excel, Billing Link, Infinity Supervisor, Google

Public Service Representative

Office Operations Supervisor

Acting Facility Manager

Illinois Secretary of State

Belleville, IL

March 2000 – June 2018

Hours worked per week: 37.50

Issue licenses to individuals meeting standards

Collect fees for licenses, titles, plates

Warn violators of infractions and penalties

Administer oral, written, road tests to license applicants

Evaluate applications, records, or documents to gather information about eligibility or liability issues

Advise licensees or other individuals concerning licensing or permit regulations

Prepare reports of activities, evaluations, recommendations, or decisions

Score tests and observe equipment operation and control to rate ability of applicants

Prepare correspondence to inform concerned parties of licensing decisions

Collecting and reviewing information with applicants before processing

Documenting, Recording, and processing pertinent information

Communicating with agencies outside organization

Performing for and working directly with the public

Communicating with Supervisors, Peers, or Subordinates

Making decisions and solving problems on drivers license and title work

Performing Administrative duties

Organizing, Planning and Prioritizing work

Interpreting information, providing consultation, and advising others

Leading on-line activities daily

Processing titles, plates, IRP’s, 7-day permits, placards, driver’s licenses

Renewed plates based on weight limits

Plans, supervises, and coordinates the activities of staff in writing applications,

Validating cash receipts, operating and entering data on computer terminal

Assure accurate accounting of bank deposits of all money

Attended meetings and maintain phone contact to keep abreast of policy and procedures

Determine work schedules and priorities; handles special problems and answers questions concerning staff functions

Responsible for maintenance of the facility

Serves as resource and technical expert for subordinate staff

Develops, recommends, and implements new or improved office procedures

Evaluate subordinate staff

Hear first level grievances

Authorizes leave time and overtime based on operational needs

Opens and closes facility daily

Experience with: Barcode scanners, Commercial drivers license information system CDLIS, Computer-assisted testing software, Document scanners, Document scanners software, Database software, Desktop computers, Digital cameras, Digital imaging system software, Facial recognition systems, License or identification card printers, Magnetic stripe readers, Magnifying glasses, Microsoft Access, Microsoft Excel


Newport Pacific High School

Scranton, PA

Graduated December 1993

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