Customer Service Call Center

JOCELYN AMAYA

***** ****** ****** ¢ Cell: 210-***-**** ¢ **************@*****.**

Professional Summary

Work History

Customer service, 05/2009 to 01/2016

Sears - Houston, Tx

e Effectively managed a high-volume of inbound and outbound customer calls.

e Accurately documented, researched and resolved customer service issues.

Customer service, 12/2000 to 06/2009

West - San Antonio, Tx

e Improved call center functionality and service capacity by resolving customer complaints

efficiently and quickly.

Education

High School Diploma: 99

Aldine - Houston, Tx

Cosmetology : 2017

Vogue - San Antonio, Tx

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