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Customer Service Inside Sales

Tampa, FL
July 30, 2022

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Oneida Harrison

Inside Sales - Manager


Sun City Center, FL 33573



Flexible, versatile and excellent team-building skills. Thrive in deadline-driven environments. Motivated, personable business professional. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Key Skills


Computer Savvy


Inside Sales

CRM Software

B2B Sales

Customer Relationship Management

Relationship Management

Product development


Miami Lakes Education Center

August 2002


November 2016 - Present

Showroom Builder Inside Sales • Ferguson Enterprises, Inc.

Fort Lauderdale, FL

Assisting Outside Builder Sales by managing VIP accounts. Evaluating projects to help understand

customer requirements while promoting company products sales and services. Maintain relationships with customer ́s acting as a liaison to consultants and Outside Builder Sales. Organize contact information through extensive use of Computer Relationship Management systems. Utilization of the Delivery and Install team’s program and calendar to input information on appliance


July 2014 – October 2016

Inside Sales / Client Services • Ferguson Enterprises, Inc.

Fort Lauderdale, FL

Managed and serviced multiple high-level accounts from prominent statewide companies. Fully understand how to use the Cisco phones, UCCE, Finesse and CRM processes. Investigate pricing, availability, and delivery schedules while understanding of Price Matrix Utilization. Trained and led customer service team during BMI implication maintaining positive moral in the workplace during major business changes.

August 2012 – June 2014

Customer Service Relations • Ferguson Enterprises, Inc.

Coral Gables, FL

Managed top accounts under an Outside Builder Associate maintaining relationships and building new business. Balanced numerous responsibilities while servicing accounts, walk in clients and customer calls. Trained new hires on Trilogie/Wintergate system.

June 2011 – July 2012

Ferguson Enterprises, Inc.

Miami, FL

Received extensive training and gained vital knowledge in all aspects of business by a worldwide leader

of industrial supplies including Trilogie/Wintergate system, product knowledge in all KOB’s and logistics. Streamlined all communication and allocation of product between clients, outside sales, upper-level management and warehouse associates.

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