Myrisha Sowell

CERTIFIED NURSE ASSISTANT

Kansas City, MO 64118

adrxwt@r.postjobfree.com

+1-816-***-****

-My objective is to provide my Customer Service and Health care skills and abilities giving them proper satisfaction of healp and services. According to there needs and obligations of the company/patient and meet expected goals required of me.

Work Experience

Certified Nursing Assistant

Kc transitional care center - Kansas City, KS

December 2018 to July 2019

Taking care of residents, ADL support, giving the best care they deserve and need. customer service rep

Convergys

October 2015 to November 2016

-taking inbound calls

• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer serv rep

H&R Block - Block, KS

January 2013 to June 2013

i were a customer service rep. handling high call volumes. This was a seasonal job i took on for a short period of time but gained a lot of experience.

cashier

Burger king

February 2011 to August 2012

• Received cash, checks and completed credit-card transactions from customers and employees.

• Counted money to verify amounts and issued receipts for funds received.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Greet customers entering establishments.

Education

High school or equivalent

Skills

• Certified Nursing Assistant (4 years)

• Cna Certified

• CNA

• Home Care

• Vital Signs

• Nursing

• Customer service, (2 years)

• Order entry

• ADLs

• Caregiving

• Alzheimer's care

• Dementia Care

• Meal Preparation

• Patient Care

• Senior Care

• Hospice Care

• Cleaning Experience

• Laundry

• Infection Control Training

• Hospital Experience

• Memory Care

• Microsoft Word

• Food Preparation

• Personal Assistant Experience

• English

• Medical Office Experience

• Computer Skills

• Computer Operation

• Microsoft Powerpoint

Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

State Tested Nursing Assistant

Additional Information

Customer service rep

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