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Customer Service Representative

Location:
Jersey City, NJ
Salary:
$19/PH
Posted:
July 30, 2022

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Resume:

Jordan Black

Reliable, Hardworking & A Model Employee

Jersey City, NJ 07305

adrxpx@r.postjobfree.com

+1-517-***-****

Efficient, hardworking individual who utilizes his attentiveness to detail, leadership and management skills to effectively succeed any given task or assignment at hand. Successfully executes proper procedures and protocol by maintaining the highest level of satisfaction no matter what my job title is. Efficient organizer with the ability to promote positive growth to maximize my potential to be an asset not a liability to any company!

Authorized to work in the US for any employer

Work Experience

Home Chef

Woodspoon - New York, NY

December 2021 to Present

Cooks manage all orders via a separate app and can decide to accept or pass on an order much the way an Uber driver takes passengers. Once an order is accepted, an onscreen timer tells the cook how much time they have to complete the order and package it up. (Wood Spoon provides packaging materials.) As that’s happening, the system talks to a delivery person (right now, Wood Spoon contracts its own drivers), who will know when to arrive at the cook’s space to retrieve the order and take it to the customer. Cooks set the price of each dish as well as the delivery fee, and Wood Spoon takes a commission on each order. Concierge

Planned Companies - New York, NY

October 2021 to Present

Greets tenants and provides outstanding customer service to all tenants, owners, and visitors of the occupant. Assists residents and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Contacting residents to notify them of the arrival of packages, food orders etc.

Customer Service Representative

Robert Half - New York, NY

October 2019 to December 2021

Customer Service Representative (CSR) focused on providing exceptional service and support to PVH customers. The CSR is the first line of support engaging with Calvin Klein & Tommy Hilfiger customers through phone, chats and e-mail.

Lead Administrator

World Business Lenders, LLC - Jersey City, NJ

July 2018 to October 2019

Primary responsibilities will include, but are not limited to, the following:

• Administrative support including filing documents, copying, scanning and faxing

• Mail distribution

• Light office work including stocking supplies, refilling copy/printer paper, emptying paper shredders and keeping office and work areas neat and tidy

• Administrative errands for department managers, as needed

• Phone coverage and appointment scheduling

• General support including data entry, obtaining and filing documents, printing/mailing letters, scanning and organizing files (electronic and hard copy)

• Other projects and duties as assigned

Fulfillment Associate

Macy's - Jersey City, NJ

November 2018 to January 2019

responsible for the Merchandising, Fulfillment and BOPS process as well as achieving sales plan by ensuring proper product placement and flow of new receipts. They create an enhanced shopping experience and support the selling process by leveraging relationship throughout the store in order to attend to the customer.

Manager

Duane Reade - New York, NY

March 2018 to November 2018

Manage and track store financial performance, cash control, inventory, safety, customer service and management of entire staff.

Maintain positive working relationships with direct reports, peers, vendors, union officials, and corporate office personnel.

Education

Associate in General Studies

Lansing Community College - Lansing, MI

August 2005 to May 2007

Diploma in General High School Education

Everett High School - Lansing, MI

2001 to 2005

Skills

• Personal training

• Linkbuilding (2 years)

• Customer support

• Typing

• Windows

• Shipping & receiving

• Blogging

• Keyword Research

• Content Creation

• E-commerce

• Mac OS

• Restaurant experience

• Communication skills

• Photography

Certifications and Licenses

Certified Personal Trainer

December 2020 to December 2022

ISSA CERTIED in FITNESS / NUTRITION / NUTRITION COACH CPR Certification

AED Certification

First Aid Certification



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