Care Giving Customer Service
Resume:
Lauren Bunn
Personal Banker
Waxahachie, TX *****
******.******@*****.***
Work Experience
Personal Banker
Citizens National Bank of Texas - Waxahachie, TX
August 2013 to May 2019
Responsible for maintaining customers accounts on a daily basis.
• Handled debit card disputes due to fraudulent activity on accounts in a timely manner.
• Building life long relationships with customer and opening new checking and savings accounts.
• Balanced a cash drawer and helped out fellow peers when needed on the teller line.
• Helped fellow peers with outages and corrections to Gl and Suspense.
• Submitting Personal loans, Auto loans, and secured loans in a timely manner.
• Helping customers invest their money by opening IRAs and certificate of Deposits.
• Provided a professional and positive environment for customers and co workers.
• Responded professionally to emails, phone calls and gave polite customer service to all.
• Team building
• Responsible for daily reports on customers accounts and Handling overdraft charges. Child Care Specialist
GracePlace Children's Center - Duncanville, TX
August 2011 to December 2012
Responsible for teaching, care giving and building relationships with children in a positive manner.
• Manage up to 15 children in daily educational activities, habits and manners.
• Responsible for providing leadership for children and fellow peers.
• Maintain an atmosphere of an educational mindset with a positive outlook.
• Manage daily files for each student to report to parents and upper management.
• Responsible for reporting any and all safety incident reports to upper management and the T.D.F.P.S.
• Strongly familiar with rules and regulations required by the Texas Department of Family and Protective Services.
• Responsible for maintaining the work environment and reports aligned with state rules and regulations.
Server
Macaroni Grill
January 2006 to June 2007
Responsible for and successful in meeting customer's needs in the food business.
• Manage multiple tables and tasks in a fast pace environment.
• Maintain inventory of the restaurant supplies and reports.
• Responsible for keeping environment and products aligned with food and health inspection regulations.
• Maintain a satisfactory dining experience for customers by providing a professional environment.
• Responsible for executing opening and closing procedures with cash drawers of each shift. Clerk
Dallas County Tax Office - Dallas, TX
November 2003 to May 2004
Responsible for opening and processing auto registration requests for Dallas County.
• Manage customer's sensitive information in a fast pace environment.
• Responsible for meeting and processing customer's transactions in a timely and positive manner.
• Maintain organized files for data entry daily.
• Manage and dilute customer service escalations and experiences.
• Responsible for and successful in meeting and exceeding quota for set goals in transactions. Education
High school diploma
Crossroads Academy
2003
Skills
• Customer Service
• Call Center
• Customer Care
Certifications and Licenses
food handler certificate
Additional Information
Computer Skills: Microsoft Word, Internet Explorer, 10 Key Entries
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