SUSAN TUCKER

Memphis, TN ***** 901-***-**** adrxae@r.postjobfree.com

Professional Summary

Customer-focused with more than 10 years of experience within fast-paced, high-volume work environments. Well versed in Microsoft and Salesforce.

Skills

Handling and sorting mail

Problem-solving skills

Workplace safety

Production goal setting

Customer service

Written Communication

Detail-oriented

Teamwork

Leadership

Verbal and written communication

Good listening skills

Troubleshooting

Work History

Sortation Associate 03/2020 to 12/2021

Amazon – Memphis, TN

Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.

Performed safety audits.

Customer Service Cashier 04/2018 to 12/2018

Aldi Foods – Memphis, TN

Restocked, arranged and organized merchandise throughout the store to drive product sales.

WAH Call Agent Turbo Tax 01/2018 to 05/2018

Concentrix Talent Acquisition – Arlington, TN

Responds to customer inquiries about their accounts with patience and Knowledge of our products to deliver excellent customer service.

Seasonal Work

Call Center Agent 10/2017 to 12/2017

Ashley's Furniture – Memphis, TN

Assisted over 50 customers in average everyday by answering questions, responding to inquiries and handling telephone orders.

Seasonal Work

Customer Service Representative 10/2013 to 03/2017

Avon Cosmetics:

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

General Laborer 04/2006 to 06/2015

RICH PRODUCTS CORPORATION – Arlington, TN

Collaborated with team members to carry out efficient work.

Education

High School Diploma 05/1988

Fayette Ware Comprehensive High School - Somerville, TN

Customer Service Specialist Certification 04/2022

Direct Contact Service Professional

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