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Customer Service Pastor

Clearwater, FL, 33755
July 31, 2022

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Joe Lugo

**** ******* **** ***** *

Clearwater, FL 33761


Expert evangelist for Diversity and Inclusion, Procurement, Hispanic leadership, and SMB business development. Founder of a non-profit organization focusing on community and leadership building, and small and medium business scaling. Native speaker, English, Spanish and American Sign Language (ASL).

Employment History

2021 – Present Vice President, Hispanic Chamber of Commerce of Pinellas County Tasked with creating the strongest Hispanic business community in the State of Florida by equipping and empowering Hispanic entrepreneurs to help their businesses thrive, and serve as role models for future generations through mentorship, education, networking and serving the community. 2021 – Present Founder, CEO, P3 Creations, Non-Profit. Clearwater, FL Provide education and training to underserved individuals and the community by providing life skills, introduction to trades, tutoring, career coaching and mentorship, and other life-equipping services. 2016 – Present Founder, CEO, J3 Creations, LLC. Clearwater, FL Create and implement leadership development and team building workshops and programs for profit and non-profit organizations. J3 creates and implements awareness strategies, programs, training, workshops, and education centered on Diversity and Inclusion (DEI). The company’s work demonstrates to organizations how these programs can positively impact their bottom line, attract customers and top talent, and help them to become industry leaders. 2000 - 2021 Associate Pastor, Countryside Christian Center, Clearwater, FL Responsible for leading and overseeing the Spanish Ministry of Countryside. Supported the English- speaking ministry with men’s ministry, pastoral counseling, pastoral care, oversaw and led the Deaf Ministry, teaching, preaching, growth track, ushers and altar ministry, special events, international missions, and team building.

2000 - 2019 Founding/Lead Pastor, Oasis Centro Cristiano/Countryside en Español, Sign Language Ministry Clearwater, FL

Served as the founding and lead pastor of Oasis Centro Cristiano. Responsibilities included coordinating and collaborating with Spanish church services, preparing sermons and lessons, counseling, motivating, team building, managing church activities, overseeing and guiding worship/ music, community services and events, managed production, creative media, marketing, and overall operations of the Spanish Church.

2005 - 2010 Associate Pastor/Missions Director, Countryside Christian Center, Clearwater, FL

Coordinated and managed both English and Spanish international mission outreach programs. Responsible for maintaining relationships with supported and non-supported missionaries locally and abroad, coordinating and managing several mission trips per year, identifying viable mission projects and associated funding, and meeting with the missions board to ensure we met external and internal missionaries’ needs and expectations

Joe Lugo 3087 Diamond Head Drive E. Clearwater Fl 33761 727-***-****

Associate Pastor/IT Director, Countryside Christian Center, Clearwater, FL Responsible for managing and maintaining the church-wide network, and hardware and software programs, ensuring that all users had operational equipment such as Mac- and Windows-based computers, internet access, email, programs, and peripherals. Also responsible for customer satisfaction by identifying potential problems and resolving them in a timely manner for all internal and external departments of the church.

Associate Pastor/Director of Production, Countryside Christian Center, Clearwater, FL Responsible for managing the production department’s daily operations. This included managing audio visual equipment, 4 fulltime employees, several volunteers, the creative department, dramas, concerts, conferences, and most special events. Was responsible for all things production for Sunday services.

2004 - 2005 Database Administrator, MarineMax, Clearwater, FL Responsible for maintaining databases for Sales, Customer Service, Retail, Accounting, and Maintenance departments. Created tables, report templates and customized reports for all departments using Cognos and Crystal Reports. Also responsible for troubleshooting issues and supporting field reps and internal customers with various database setup, reports requests and issues.

1999 - 2004 IT Cust. Service Engineer, Raymond James Financial, Clearwater, FL Provided internal and external customer service to brokers, internal departments, satellite offices via telephone. Responsible for troubleshooting software, hardware, Internet connections, and first level financial questions. Also performed technical training for individuals and departments, software and hardware installations, and upgrades over the telephone. Education

2020 Leadership Certification Program. John Maxwell Leadership 2020 Diversity and Inclusion Program. LionHeart HR (Certification) 2018 Diversity and Inclusion Program. Cornell University (Certification) 2018 Diversity and Inclusion Program. Empowered Living (Certification) 2017 Master’s in Theology, Minor in Leadership. Christian Life School of Theology, Columbus, GA

2016 Sign Language Interpretation Program. St. Petersburg College, Clearwater, FL 2004 Bachelors, Computer Information Science. Florida Metropolitan University, Tampa, FL 2003 Bachelors’ in Theology, Pastoral Counseling. Christian Life School of Theology, Columbus, GA

Skills and Abilities

● Over 25 years of community and small business development with a focus on minority- and Hispanic-owned businesses

● Corporate DEI and procurement programs, readiness, and training for private and public sectors

● General business management

● Excellent written and oral communication skills

● Leader/ Published Author/ Speaker

Joe Lugo 3087 Diamond Head Drive E. Clearwater Fl 33761 727-***-****

● Diversity and Inclusion (DEI) specialist and evangelist

● Training, readiness, preparedness and teaching

● Strategic leadership development and planning

● 25+ years of experience in ministry and community service, education and non-profits focusing on small business development

● Fluent in Spanish and Sign Language

*References available upon request

Joe Lugo 3087 Diamond Head Drive E. Clearwater Fl 33761 727-***-****

Contact this candidate