Nancy R. Hardy

**** **** *

Fairfield, OH *****

513-***-****

adrwoz@r.postjobfree.com

Summary of Qualifications

Quality Assurance Coordinator.

A self- motivated, results- driven professional with experience in customer service, pre-registration, insurance verification, and verifying liability in the medical health industry. I am able to work independently and within a team environment and have met and consistently surpassed all team goals. I am a current member of the mentoring team which assists in the training of new hires, in addition to taking part in peer interviews.

Education

Brown Mackie College Cincinnati, Ohio

Associate of Applied Science in Healthcare Administration May 2011

Coursework Completed:

• Medical Terminology

• Managing Health Care Information

• Database Applications

• Computerized Diagnostic Coding

Work Experience

Mercy Health Partners Cincinnati, Ohio

SR Specialist Financial Clearance May 2014- Present

Responsible for gathering stats, monitoring calls, coaching, trouble-shooting problems, spot checking accounts, refunding payments, re-creating accounts, answering patient complaints, researching calls, answering questions, motivating and encouraging the team.

Mercy Health Partners Cincinnati, Ohio

Customer Pre-Services January 2012- April 2014

Responsibilities include: pre-registering patients for diagnostic testing and out- patient surgery. Providing excellent service to our patients and collecting upfront liability in both the Springfield/Urbana region as well as SWOH.

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