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Center Service Personal Assistant

Las Vegas, NV
July 28, 2022

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Mckenzie Christensen

High Performing Leader

Las Vegas, NV 89106


Seeking a career as an effective, impactful Leader with a company reputably established within the community.

• Over 10 years of experience in customer service and sales leadership

• Skilled in managing high performance teams

• Capable of handling escalation staff team of larger numbers

• Has proven track record in escalation management with defined operational procedures for increasing the efficiency of task accomplishment

Willing to relocate to: Salt Lake City, UT - Bountiful, UT - Spanish Fork, UT Authorized to work in the US for any employer

Work Experience

Personal Assistant

Joyce Hulbert - Las Vegas, NV

October 2017 to Present

Accomplished time management skills to organize her schedule ultimately retained her most important clients.

Created her vision of her business and specific, measurable, attainable, realistic, and timely goals in which insured her business and personal success.

Director of Management Development

Precision Opinion - Las Vegas, NV

May 2017 to September 2017

Accomplished call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Escalations to the President

American Homes for Rent - Las Vegas, NV

November 2016 to May 2017

• Coordinated with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly

• Informed the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies

Call Center Supervisor

Website Management - Las Vegas, NV

June 2014 to February 2016

• Supervised, planned and managed functions related to Call Center work area

• Oversaw and directed the day-to-day activities of telephone operators and call center agents

• Acted as a source of information and answered operator/agents questions, assigned tasks, followed up and gave instructions as necessary

Treatment Coordinator

Doctor Rice D.D.S - Las Vegas, NV

April 2009 to October 2014

• Explain the treatment plan, address patient concerns and answer any questions

• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment

• Build trust, and understand the patient's objectives

• Bill dental insurance, post, and claim estimations as required Sr. Loan Officer

Fidelity Mortgage/ Delta Funding - Las Vegas, NV

October 2006 to August 2009

• Evaluated credit worthiness by processing loan applications and documentation within specified limits

• Interviewed applicants to determine financial eligibility and feasibility of granting loans Concierge Manager

Expedia, Inc - Las Vegas, NV

February 2000 to April 2006

Las Vegas, NV

• Supervised, planned and managed a hand selected a committee to improve interdepartmental communication

• Coached agents to meet their KPI expectations to ensure the call center service levels were met at all times

• Carried out supervision, coached, call monitoring, trained, reviewed and discipline including Performance Plans


High School Diploma

Eastern Idaho Technical College


• worldspan (4 years)

• Mictosoft Word (10+ years)

• Microsoft Excel Beginning. Intermediate. Advanced (10+ years)

• budget

• retail sales

• Word

• training

• Powerpoint

• Loan Officer Experience

• Loan Origination

• Caregiving

• Personal Assistant Experience

• Credit Analysis

• Fair Housing Regulations

• Underwriting

• Escrow

• Leadership

• Supervising experience

Certifications and Licenses

Managing within Nevada State Laws

January 2009 to Present

Every year Expedia ensured that all of upper Management participate and get certified in Managing within NV State Law coarse provided by our cooperate lawyers First Aid Certification

CPR Certification

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