S SCOTT DOUGLAS D

DEMAREE

**** * **** *

South salt lake, UT 84119

Mobile 385-***-****

adrvrw@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking customer service team member with caring approach to handling diverse needs. Work quickly to address simple problems and use excellent follow-though to manage complex concerns. Specializing in finding solutions to resolve escalated customers issues to a successful resolution to ensure customer retention. SKILLS

Customer serviceGoal orientedTeam player

LeadershipComputer savvyA people person

EXPERIENCE

WebWorld Business Solutions inc

Founder/owner

12/24/2020 to Present

Salt lake city, Utah

Adapted business operations for changing demands based on knowledge of industry and market trends. Oversaw company finances with well-organized accounting system and strong financial controls for meeting budget targets. Maintained high customer satisfaction ratings by training employees to go above-and-beyond with service. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues. Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. Customer Care Specialist March 2020 - September 2020 Amazon Hot Springs, AR

Sought out every opportunity to improve customer experiences, going beyond basics to delight customers and build trust.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Avoided revenue losses with diligent attention to customers' needs and complaints. Small business coach/consultant/owner April 2016 - March 2020 WebWorld It Consulting LLC Hot Springs, Arkansas Adapted business operations for changing demands based on knowledge of industry and market trends. Oversaw company finances with well-organized accounting system and strong financial controls for meeting budget targets.

Maintained high customer satisfaction ratings by training employees to go above-and-beyond with service. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. Customer service specialist October 2015 - April 2016 Startek Hot Springs, AR

Delivered superior customer service by building trusting rapport with customers. Enforced compliance with all company policies and regulatory requirements. Drove customer retention by providing pricing information, delivery updates, and account data. Investigated and resolved customer concerns related to order inquiries and delivery tracking. Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions. Handled customers' advanced needs with properly escalated calls and scheduled service appointments. Maintenance Manager March 2012 - September 2015

Shorecrest Resorts Hot Springs, Arkansas

Built and maintained successful team by hiring effectively and developing staff from within. Covered maintenance needs by organizing schedules, resources, and crew leadership to handle demands. Kept expenses on-track with good monitoring and management practices. Helped with overall business decision-making by offering expert feedback on maintenance impacts and requirements. Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments. Minimized workplace hazards and accidents through continuous monitoring and training initiatives. Served customers by going above-and-beyond to offer exceptional support for all needs. Troubleshot problems and developed successful solutions. EDUCATION

AA in Business Administration June 1991

Harford community college, Aberdeen, MD