ROBYN LEVITCH

Lebanon, NJ *****

908-***-**** adrvm5@r.postjobfree.com

CUSTOMER EXPERIENCE ADVOCATE AND BUSINESS DEVELOPMENT PROFESSIONAL WITH A PROVEN TRACK RECORD OF DELIVERING BREAKTHROUGH FINANCIAL PERFORMANCE AND CLIENT SATISFACTION.

Business development professional with communications and Psychology background, reliably delivering results by leading and training teams to deliver exceptional customer service while exceeding performance metrics. Consistent sales leader known for building a team culture that generates empowerment and accountability.

Account Management Customer Experience Marketing Customer Relationship Management Retail Management Forecasting Sales

Baxter Scientific Products, McGaw Park, IL 1987 to 1997 Customer Service Representative, 1987-1988

S/P Laboratory Representative, 1988 to 1997

Responsible for driving sales and achieving sales goals across assigned laboratory product and clinical diagnostic equipment product categories within assigned geography.

Identify, qualify, prepare, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue growth opportunities.

Lead territory opportunity development and activities that translate to attainment of monthly, quarterly, and annual goal projections.

Effectively utilize and update sales tools to accurately address trends in existing base of business, create call strategies, and to manage territory and strategic business plans.

Master all products and applications by demonstrating ongoing competency in the clinical laboratory diagnostic category.

Negotiate all new business opportunities, generate leads, close new business and convert accounts from competitor products; drive sense of urgency in accounts to shorten purchase timelines.

Build consultative relationships with clinicians, supply chain partners and end users. Maintain positive working relationships with Group Purchasing Organization (GPO) partners.

Complete all administrative requirements in a timely and comprehensive manner (expenses, compliance, salesforce.com, as directed).

In-service accounts by demonstrating product applications, functionality and use during all shifts.

Participate in sales meetings, training programs, conventions, and trade shows as directed.

Assist customers with backorders and other related service issues.

Maintain knowledge of the current industry / competitive landscape including, GPO’s, healthcare economics, reimbursement, competitors and competitive products, etc.

Foster productive relationships with Marketing, Customer Service, and other key internal stakeholder groups.

EDUCATION

Bachelor of Arts (BS),

Psychology, with Honors Psi Chi, Psychology Honor Society Rutgers University, New Brunswick, NJ

PROFESSIONAL DEVELOPMENT

Landmark Education Curriculum for Living

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