BREANNA BENNER

***** ***** **, ***** **: 330-***-****

adru0g@r.postjobfree.com

Highly focused and dedicated 911 Dispatcher with experience in emergency dispatching. Proficient communicator in high pressure situations. I am eager to broaden my experience in the psychological field and use my compassionate nature in a therapeutic setting.

EXPERIENCE

2019 – CURRENT

911 DISPATCHER, AURORA POLICE DEPARTMENT

100 S AURORA RD, AURORA OH 44202

· DISPATCH FOR POLICE FIRE & EMS AGENCIES

· ANSWERING 911 AND NON- EMERGENCY CALLS

· ASSIST GENERAL PUBLIC

· ACCURATELY RECORD EMERGENCY CALL INFORMATION

· RECEIVE AND RELAY CALL MATERIAL TO RESPONDERS

· EXPERIENCE WITH VESTA 911 SYSTEMS, SUNDANCE (CAD), MARCS RADIO, LEADS, RAPIDSOS

· USE CORRECT TELEPHONE ANSWERING TECHINQUES IN LINE WITH DEPARTMENT PROCEDURE & POLICIES

2017-2020

CONTRACT CLEANER, MANTUA POST OFFICE

PREFORM DUTIES AGREED UPON IN CONTRACT

DUTIES INCLUDE: PROPERLY HANDLE DISCARDED MAIL, MAINTAIN LOBBY APPEARANCE, CLEAN AND MAINTAIN EMPLOYEE AREAS

2016-2017

HOSTESS/FOOD RUNNER/EVENT STAFF, THORNCREEK WINERY, AURORA OH

ARRANGE AND MANAGE SEATING INDOOR AND OUTDOOR

KEEP RECORD OF AMOUNT OF GUESTS

ASSIST MANAGER AND PARTY DIRECTOR

ASSIST GUESTS WITH FOOD AND BEVERAGE NEEDS

EDUCATION

2014

GRADUATE, CRESTWOOD HIGH SCHOOL

2020

ASSOCIATES DEGREE- PSYCHOLOGY, KENT STATE UNIVERSITY

2021

BACHELOR OF ARTS DEGREE/BA PSYCHOLOGY, KENT STATE UNIVERSITY

SKILLS

· Multitasking Skills

· Excellent Communication skills with Distressed Callers

· Proficient Typing Skills

Calm in Crisis Situations

· Excellent Problem-Solving Skills

Able to Work Well with Others

CERTIFICATIONS

LEADS/NCIC (LAW ENFORCEMENT AUTOMATED DATA SYSTEM)

APCO (ASSOCIATION OF PUBLIC-SAFETY COMMUNICATIONS OFFICALS)

EMD (EMERGENCY MEDICAL DISPATCH)

CPR & AED

REFERENCES

BILL BYERS GINA TRAPP

DETECTIVE AURORA POLICE DEPARTMENT HEAD DISPATCHER AURORA POLICE DEPARTMENT

330-***-**** 216-***-****

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