SKILLS
*. Cooking *. Computer literate which
includes microsoft and other relevant
sofwares 3. Strategic planner in terms of
marketing relevant decision 4. Can drive
automatic and manual four-wheeled cars
with ease and safety 5. Sales-oriented and
goal-driven
REFERENCE
Kareen Joy Cordero - "Deutsche Technik
Car Workshop"
Service Adviser/Admin Assistant
adrts6@r.postjobfree.com
Ruel Ranola - "Galadari Brothers Industrial
Division"
Excecutive Assistant
adrts6@r.postjobfree.com
Lalaine Presado - "Kulafo Restaurant"
Owner/Proprietor
adrts6@r.postjobfree.com
LANGUAGES
Filipino and English
ACHIEVEMENTS & AWARDS
Model Student ( Arellano University 2002
and 2003.) Best in Marketing Awardee (
Arellano University) Leadership Awardee (
Arellano University 2004) SEMINARS and
WORKSHOPS ATTENDED Career
Awareness-Small Business Enterprises.
(Arellano University September 2001)
Leadership Training Seminar/Workshop
(Arellano University August 2003) Waste
Management (Arellano University October
2003) Stress Management (Arellano
University October 2003) Guest Speaker
(Career Guidance Program) (Usab Masbate
High School, Masbate City Oct. 2015)
MARK ANTHONY B . DANAO
St 10 Villa 18, Jumeirah Beach Complex Jumeirah, Dubai UAE adrts6@r.postjobfree.com
OBJECTIVE
To be able to work in a company where I can hone and apply my personal and professional skills and seek the oppurtunity to further develop and growing the industry where my ability is needed and valued, and be able to flourish as an individual. This further applies my innate skills and competencies to be able to be professionaly proficient and knowledgeable and be of service to the company I am part of. EXPERIENCE
BNB DINGGUAGUA COMPANY
June 2021 - Present
Team Leader/Call Center Agent
Answer incoming calls and respond to customer’s emails Management and resolve customer complaints
Sell products and place customer orders in the computer system Identify and escalate issues to supervisors
Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Overtime Tapsi Shop/ Reastaurant/Coffee shop
June 2008 - May 2021
Owner/Operation Manager
coordinating and optimizing front- and back-of-house restaurant operations. controlling operational costs and promoting efficiency. weekly, monthly and annual financial reporting.
general administration.
taking reservations.
troubleshooting.
M. B. Danao Grocery Store
June 2020 - June 2021
Owner/Operation Manager
controlling operational costs and promoting efficiency. weekly, monthly and annual financial reporting.
general administration
Preparing for bulk orders
troubleshooting.
D. M. Motorparts accessories and Services
December 2017 - December 2020
Owner/Operation Manager
controlling operational costs and promoting efficiency. weekly, monthly and annual financial reporting.
general administration
Preparing for bulk orders
troubleshooting.
Starbucks Philippines
April 2004 - April 2007
Operation Manager
Overseeing the day-to-day operations of the coffee shop. Bookkeeping, maintaining records, and running deposits. Solving challenges faced by customers and employees. Overseeing cleanliness and maintenance of the shop. Hiring and training employees.
Adjusting menu to maintain customer flow.
EDUCATION
Arellano University
2000 - 2004
Bachelor of Science in Business Administration Major in Marketing ADDITIONAL I NFORMATION
Nationality: Filipino
Gender: Male
Age: 39
Birthdate: June 11, 1983
Civil Status: Single
VIsa Status: Tourist