Post Job Free

Resume

Sign in

Center Agent Call

Location:
Ajman, United Arab Emirates
Salary:
5000
Posted:
July 21, 2022

Contact this candidate

Resume:

SKILLS

*. Cooking *. Computer literate which

includes microsoft and other relevant

sofwares 3. Strategic planner in terms of

marketing relevant decision 4. Can drive

automatic and manual four-wheeled cars

with ease and safety 5. Sales-oriented and

goal-driven

REFERENCE

Kareen Joy Cordero - "Deutsche Technik

Car Workshop"

Service Adviser/Admin Assistant

adrts6@r.postjobfree.com

050*******

Ruel Ranola - "Galadari Brothers Industrial

Division"

Excecutive Assistant

adrts6@r.postjobfree.com

056*******

Lalaine Presado - "Kulafo Restaurant"

Owner/Proprietor

adrts6@r.postjobfree.com

+639*********

LANGUAGES

Filipino and English

ACHIEVEMENTS & AWARDS

Model Student ( Arellano University 2002

and 2003.) Best in Marketing Awardee (

Arellano University) Leadership Awardee (

Arellano University 2004) SEMINARS and

WORKSHOPS ATTENDED Career

Awareness-Small Business Enterprises.

(Arellano University September 2001)

Leadership Training Seminar/Workshop

(Arellano University August 2003) Waste

Management (Arellano University October

2003) Stress Management (Arellano

University October 2003) Guest Speaker

(Career Guidance Program) (Usab Masbate

High School, Masbate City Oct. 2015)

MARK ANTHONY B . DANAO

St 10 Villa 18, Jumeirah Beach Complex Jumeirah, Dubai UAE adrts6@r.postjobfree.com

054*******

OBJECTIVE

To be able to work in a company where I can hone and apply my personal and professional skills and seek the oppurtunity to further develop and growing the industry where my ability is needed and valued, and be able to flourish as an individual. This further applies my innate skills and competencies to be able to be professionaly proficient and knowledgeable and be of service to the company I am part of. EXPERIENCE

BNB DINGGUAGUA COMPANY

June 2021 - Present

Team Leader/Call Center Agent

Answer incoming calls and respond to customer’s emails Management and resolve customer complaints

Sell products and place customer orders in the computer system Identify and escalate issues to supervisors

Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Overtime Tapsi Shop/ Reastaurant/Coffee shop

June 2008 - May 2021

Owner/Operation Manager

coordinating and optimizing front- and back-of-house restaurant operations. controlling operational costs and promoting efficiency. weekly, monthly and annual financial reporting.

general administration.

taking reservations.

troubleshooting.

M. B. Danao Grocery Store

June 2020 - June 2021

Owner/Operation Manager

controlling operational costs and promoting efficiency. weekly, monthly and annual financial reporting.

general administration

Preparing for bulk orders

troubleshooting.

D. M. Motorparts accessories and Services

December 2017 - December 2020

Owner/Operation Manager

controlling operational costs and promoting efficiency. weekly, monthly and annual financial reporting.

general administration

Preparing for bulk orders

troubleshooting.

Starbucks Philippines

April 2004 - April 2007

Operation Manager

Overseeing the day-to-day operations of the coffee shop. Bookkeeping, maintaining records, and running deposits. Solving challenges faced by customers and employees. Overseeing cleanliness and maintenance of the shop. Hiring and training employees.

Adjusting menu to maintain customer flow.

EDUCATION

Arellano University

2000 - 2004

Bachelor of Science in Business Administration Major in Marketing ADDITIONAL I NFORMATION

Nationality: Filipino

Gender: Male

Age: 39

Birthdate: June 11, 1983

Civil Status: Single

VIsa Status: Tourist



Contact this candidate