SHALINI SARIKONDA

Chantilly, Virginia Cell: +1-716-***-**** Email:adrszw@r.postjobfree.com

PROFESSIONAL SNAPSHOT

● Seasoned management professional with 5+ years of proven track record of project process management and customer service-oriented environment

● Passionate about keeping projects organized, creative problem solving, strong customer focus, ability to establish & maintain effective working relationships with peers, stakeholders, business/sponsors and vendors.

● Proven competency in MS Excel (Pivot, look-ups, charts, design, formats, formulas, etc.), Word, PPT, Outlook, OneNote, SharePoint

● Developed and provided complex reporting, analysis, and assessments at enterprise level.

● Strong attention to detail – consistently produced high quality deliverables.

● Ability to prioritize multiple tasks and meet deadlines in a dynamic environment.

HIGHLIGHTS OF QUALIFICATIONS

Trainings

First-hand experience

Qualification

Achievements

Advance Excel

MS Office Suite

Bachelor’s in science

Andhra University

2001-2004

Diploma in Fashion Designing

2004-2005

3 Spotlight Awards

Powerful PPT

SharePoint

1 Best QA Award

Quality Analysis, Six Sigma

Client Appreciations

RELEVANT WORK EXPERIENCE

Self Employed – Fashion Designer

Melange (July 2010 – Till Date)

• Researching current fashion trends and determining what consumers will like

• Have a tremendous sales and client relation

• Balan sales ledger

• Developed strategies on seasonal and annual sales and margin

• Collaborating with the design team to develop ideas for new products based on research data

• Designing sketches for new products with a design team

• Creating clothing patterns for mass production

• Testing and deciding on fabrics, colors, patterns and textures for each design

• Overseeing the production of designs, including carrying out fittings, determining prices and managing marketing

• Maintaining relationships with vendors, suppliers and models

Team Leader - Governance

Computer Science Corporation (December 2007 – July 2009)

● Worked closely with the Project Governance team and designed critical KPI’s for adherence to quality and ensuring successful end to end project delivery, while aligning to Enterprise project management processes.

● Responsible for overseeing PMO (Project Management Office) governance standards across Corp BU, including tracking of project deliverables, artifacts and financial results, etc.

● Schedule and participate in project/portfolio meetings, capture key decisions and log and communicate decisions/actions.

● Managed project management SharePoint structure for project documentation, Project List, reporting, uploading relevant work stream level information and giving permissions to Sub-Region Leaders.

● Created weekly reporting and dashboards, Project Status Report, Portfolio Review Dashboard, Scorecards. Performed ad hoc analysis and reporting as per the request of Senior Management.

● Monitor and track resource budget & forecast, vendor costs and accruals, overall project budget spend vs. actual and preparing Forecast accuracy reports for senior management. Tracking overall forecast accuracy of 95% against approved project funding and determining reasons for over/under spend.

● Review and monitor weekly project updates, periodically meet with the PM’s to discuss the rationale for any variances and understand the path to green for the off track projects and escalate any critical risks/ issues to the PMO head and stakeholders.

● Track upcoming gates/milestones for all projects, reviewing all mandatory artifacts and approvals to ensure projects can proceed to the next gate without delays to achieve business outcomes and eliminate risk.

● Collaborate with other PMOs within the Business Enablement team to drive consistency and establish emerging standards.

Quality Analyst

24/7 Customer ltd (Oct 2006 – November 2007)

● Managed a team size of 18 members and responsible for conducting Quality Audits on a regular basis. Audit includes a comprehensive quality check for data accuracy.

● Interact with clients on a weekly basis for upgradation of existing processes and conduct Process training for new employees.

● Maintained a balance between people and policy related issues for resolution of any process related queries.

● Finalize on practical targets for the process, with the client and the management.

● Involve in client relations in regards to the process.

● Generated reports daily/ making dashboard team wise and site level.

● Leading external and internal calibration to work with the Operations Department to improve the quality of services.

Quality Analyst

End Source Facilities Pvt Ltd (December 2005 – July 2006)

● Lead team of 15-35 Outbound Customer Support Professionals. Communicate roles & responsibilities, changes and metrics.

● Client Calibration Calls for Quality Control, Improve sales, conversion & churn rates.

● Generating reports on a daily basis which includes sales, attendance, agent login, SPD / SPH and verifiers report.

● Worked in conjunction with various teams (like Ops support, IT, HR ER, Training, QA, Admin & transport) to achieve SLAs, Operational efficiency and control attrition. Appraise the Executives along with the Program Manager.

● Initiated training to improve Customer Satisfaction and the skill sets of professionals. Facilitating training for about 30 associates. Motivated, coached and mentored many team members to achieve promotions through IJPs. Being a part of operations (Nesting Team), took the initiative of training new hires on the process.

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