Tammy Sandlin

Dayton, OH *****

adrsjv@r.postjobfree.com

+1-503-***-****

To obtain a position that will enable me to use my strong organizational skills, excellent customer service and ability

to work well with people to further my career.

Authorized to work in the US for any employer

Work Experience

Doordash Driver

DoorDash - Dayton, OH

October 2021 to Present

Delivering food Orders

In store shopping & delivery

Retail Supervisor/Manager

Party City Corporation - Dayton, OH

September 2021 to October 2021

• Stocking Freight

• Opening & closing registers

• Managing employees

• Assisting customers with finding products

• Balloon orders

• Halloween complete costume assembly

Packer

Target Distribution L.L.C. - West Jefferson, OH

September 2020 to June 2021

Packing boxes with products that are going to the store. Retail Supervisor

Party City Corporation - Huber Heights, OH

September 2019 to June 2020

• Stocking Freight

• Opening & closing registers

• Managing employees

• Assisting customers with finding products

• Balloon orders

• Halloween complete costume assembly

Quality Inspector

Trigo - Dayton, OH

July 2019 to September 2019

Brushing & cleaning metal transmission parts

● Inspecting parts for defects

● Loading parts into metal racks for washing

● Shift paperwork for total number of parts

Customer Service Representative

Mass Mutual - Enfield, CT

April 2019 to June 2019

● 401K Loans

● Distributions

● Roll outs & Roll ins

● Explaining guidelines for individual retirement plans Production Associate

Fuyao Glass America - Moraine, OH

September 2018 to November 2018

Inspecting windshields as they come off the line for defects

● Managing the production board for real time production goals

● Completing shift production paperwork.

● Recording any scrap/defective pieces.

Customer Service Representative

Morris Furniture - Fairborn, OH

May 2018 to September 2018

Customer Services

● Assisting customers with delivery damage issues

● Furniture warranty issues

● Advising customers of delivery times.

● Warranty part tracking

● Helping the store with customer issues.

Studio Assistant

Cozy Melts - Beavercreek, OH

February 2018 to May 2018

Inventory, tagging & displaying merchandise

● Assisting customers with designs

● Educating customers on the process of painting pottery Merchant Services Senior Specialist/Supervisor

Synchrony Financial - Kettering, OH

July 2015 to December 2017

Working the Change of Ownership or Change of program accounts to ensure accounts get closed in a timely

manner.

● Assist PSCC Dealers with Their Financing Program.

● Provided Customer Service Support. Backup Manager on Duty for Client Services Dept.

● Ensure High Levels of Both Internal and External Client Satisfaction.

● Coordinate Cross Functionally to Remedy Client Issues.

● Evaluate and Implement Solutions to Training and Taking escalated calls from merchants & customers to find solutions for concerns and issues that arise.

● Backline processing of credit card refunds. Making sure the original sale was made on the card refunded.

● Assisting and teaching core floor representatives policies & procedures.

● Installment Loan and Credit Application Processing. Development Needs.

● Review and Analyze Team Performance and Develop Monthly Incentive Campaigns to Motivate Employees.

● Facilitate Training to Department and Peers to Ensure Both Compliance and Improve Client Interactions and Relationships.

● Ability to Complete Multiple Projects with Competing Deadlines.

● Merchant Training as needed.

Phone Service Representative

Wachovia Bank/Wells Fargo Bank - Salem, OR

July 2005 to March 2010

Using web-based computer programs to assist customers with concerns and questions about their accounts.

● Having the knowledge of call center procedures and goals & maintaining them.

● Serving as branch support for Prime Equity Lines and Loans.

● Providing payoffs to customers on Prime Equity Lines and Loans.

● Assisting as floor support & training for current and new employees

● Looking for up sale or refinance opportunities & working with our sales department for referrals Assistant Quality Manager & Plant Liaison

TNT - Miamisburg, OH

July 2000 to March 2003

Sequenced Parts for General Motors Moraine Plant

● Wrote job descriptions & instructions for all parts

● Set up warehouse locations for new parts for new models

● Worked with vendors to insure quality of parts met General Motors standards

● Maintained documents using ISO standard guidelines

● Worked as Liaison at the General Motors Moraine plant.

● Answered General Motors radio to address any wrong, broken or shortage parts.

● Logged and reported any damaged parts for scrap.

● Monitored Dock storage to insure adequate supply of parts at the plant.

● Took care of any escalated issues at the plant. ex line going down do to wrong or no parts. Education

High school diploma in Commercial Art

Sinclair Community College - Dayton, OH

1990 to 1991

Wayne High School - Huber Heights, OH

1990

Skills

• Inspection

• Quality Assurance

• Quality Control

• Quality Inspector

• QA

• Key Holder

• Retail Management

• Customer Service

• Phone Etiquette

• Typing

• Plant Management

• Manufacturing

• Upselling

Assessments

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

September 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Receptionist — Proficient

September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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