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Customer Service Team Lead

Location:
Sparta, TN
Posted:
July 16, 2022

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Resume:

SB SAMANTHA LYNN

BAKER

Sparta, TN ***** 931-***-**** adrrok@r.postjobfree.com

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly Team Lead with 11 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Retail with training Customer services. Motivated Team Lead of 11 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, t Innovative Team Lead consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in Customer troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights. Is a fast learner and self motavated and able to adapt to new challenges.

SKILLS Computer Skills

Have experience of c++

Have experience of COBOL

Have experience of Assembly

Have experience of Java

Worked on Windows 95

Worked on Windows 98

Worked on Windows XP

Worked with Linux operating

system

Use knowledge of languages to

learn other languages

Write in language used to create

web pages

Able to work in excel

Other Skills

Able to work well with others

Able to create cash flow sheet

Able to solve some problems

Personal Characteristics

Guest Satisfaction

Team Meetings

Overseeing Daily Activities

WORK HISTORY TEAM LEAD 10/2020 to CURRENT

Walmart Sparta, TN

Coached team members in techniques necessary to complete job tasks. Trained new team members by relaying information on company procedures and safety requirements.

Worked different stations to provide optimal coverage and meet production goals.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Managed schedules, accepted time off requests and found coverage for short shifts.

DEPARTMENT MANAGER 05/2012 to 10/2020

Walmart Sparta, TN

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Communicated with managers of other departments to maintain transparency.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

STOCKER 01/2011 to 05/2012

Wal-Mart

Put merchandise on the shelves Assisted customers Changed out features and displays

Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Performed inventory control, such as counting and stocking merchandise. DEPARTMENT MANAGER 01/2008 to 01/2010

Wal-Mart

Took price changes Organized merchandise Stocked shelves Helped customers Completed modulars

Cash Office, Wal-Mart 01/1996 to 01/2008

Counted cash pulls Handled returned checks Balanced deposits Looked for discrepancies in register tills Handled small computer and register problems Rebooted computers for simulator training Did minor repairs on the registers Handle customer complaints pertaining to Cash Office EDUCATION Masters Business Management

MMIS College of Business Management University of Phoenix Online Bachelor of Science Degree CSIN

College of Arts and Sciences Tennessee Technological University, Cookeville, TN

Diploma

White County High School, Sparta, TN

ACCOMPLISHMENTS Have knowledge of different programming languages Able to work on different systems without difficulty Have knowledge of basic business practices

Able to work with excel, word, and works

Able to work with Microsoft Access and Power Point Know how to read and create budgets

Have knowledge about payroll responsibilities

Able to handle customer complaints

Able to read various reports pertaining to Accounting Office Know how to find information on the WIRE

Able to learn new tasks quickly

Have efficient research capabilities



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