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Customer Service Center Agent

Location:
Lagos, Nigeria
Posted:
July 14, 2022

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Resume:

Uchechi Rosemary Azuwike

Premier* Estate Ikate Elegushi, Lekki, Lagos

080******** adrqer@r.postjobfree.com

Professional summary

Result-driven professional that aims to exceed sales goals and build long term relationships through high-quality customer service delivery. Friendly sales executive adept at working in diverse retail and customer service environments.

Skills

Ability to learn fast

Creative Problem Solving

Exceptional Communication Skills

MS Windows Proficient

Energetic and pragmatic with capacity to work with minimal supervision.

Good team player

At ease in fast-paced, high-stressed environments with ability to deal with multiple responsibilities.

Work history

PRIMERA MFBANK - Account Manager, Prestige Banking 09/2018 to Current

Victoria Island, Lagos

JOB RESPONSIBILITIES

Build and Manage strategic relationships for fixed deposit customers, served as the single point of contact for new businesses as well as existing portfolios.

Manage the portfolios of HNI (High Net worth) clients.

Understand the key trends related to the client's business industry or domain and provides value-added solutions/suggestions to the client.

Prepare and present proposals and Product papers to management and other stakeholders as and when due.

Demonstrate an understanding of the client's business needs and ways to support the client.

Built and strengthened client relationships based on accurate price quotes and customer-centric terms.

Develop accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.

Eliminate errors in financial record-keeping through careful forecasting and budget management.

Proactively identify and solve complex strategy problems that impacted sales management and business direction.

JUMIA NIGERIA - Call Center Agent: 10/ 2017 - 12/ 2017

RESPONSIBILITIES

Received inbound calls from customers.

Placed outbound calls

Resolved client related issues and complaints professionally.

Responded to email enquiries/complaints from customers.

IO FURNITURE LTD - Customer /Sales Executive 01/2016-01/2017

JOB RESPONSIBILITIES

Prospected for clients and sold a wide range of company products.

Obtained and articulated clients brief.

Maintained strong relationships with key clients.

Raised quotations for client's orders accurately.

Facilitated the resolution of clients' complaints by liaising with interior designers and every department required to get required results.

Made telephone calls, follow up visits and got feedbacks for sales leads and revenue.

Prepared daily, weekly and monthly call reports.

DIAMOND BANK PLC -Concierge/Floor Manager 08/2013 to 12/2015

RESPONSIBILITIES

Provided amazing customer experience to generate loyal clientele.

Investigated and resolved customer enquires or complaints in a timely and empathetic manner.

Managed a variety of administrative and customer service tasks to resolve issues quickly and efficiently.

Described products to customers and accurately explain product features and benefits.

Activating customers on the diamond mobile app and taking them through the use of the app.

Morrison Industries Plc, NYSC - Sales Representative 08/2011 to 05/2012

RESPONSIBILITIES

Sold Company Products.

Mobilized Deposits.

Handled clients’ enquiries and complaints.

Bridged gap between billing department and customers for efficient service delivery.

Documented customer enquiries, complaints and review for product enhancement.

languages spoken

English

Ibo

HOBBIES

I am an avid Reader, I love listening to Music, Movies, Football, Meeting People and Card Games.

Skills

Strong interpersonal skills

Resolving issues

Documentation and control

Time management

Powerful negotiator

Team liaison

Team management

Team player

Client assessment and analysis

Self-motivated

Extremely organized

Education

University of Lagos, Akoka 2010

BSc. Microbiology



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