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Customer Service Clerk

Location:
Sacramento, CA
Posted:
July 13, 2022

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Resume:

Brendan Kubo

**** *** ****** ***, **********, CA 95831

916-***-**** adrqa9@r.postjobfree.com

Career Objective:

To obtain a position with a potential advancement using my knowledge and experience while acquiring new experiences to help others and myself.

Core Qualifications:

Extremely dependable and trustworthy, strong ethics and enthusiasm, excellent attendance

Excellent written and oral communication skills, able to communicate effectively, give and follow directions

Ability to shift priorities and workloads in order to achieve program goals

Highly organized, detail oriented, self-motivated and flexible

Able to follow oral and written directions

Able to evaluate situations accurately and take effective actions

Able to interpret and apply rules and regulations to specific cases

Able to operate various electronic office equipment

Input information accurately and efficiently into various databases

Able to meet and deal tactfully with the public

Enthusiastic and an effective team player, also able to work independently

Able to use online research resources

Well-developed interpersonal skills including sensitivity, patience, and flexibility in order to communicate with internal and external customers in a friendly, courteous, and efficient manner

Strong verbal and written communications skills, mathematical and cashiering skills

Strong organizational, multi-tasking, problem solving and negotiating skills

Experience collecting past due accounts

Proven customer service skills with focus on efficient delivery and customer-centric perspective

Quick learner, able to adapt to multiple types of workloads

Able to demonstrate strong initiative and self-motivation

Willing to adjust work schedule to meet operational needs

Knowledge of current office methods, procedures, and basic math principles

Able to adhere to knowledge of standard procedures and processes

Able to handle multiple phone lines

Education:

John F Kennedy High School (2002 -2006)

Business and Culinary Technology - ROP Restaurant and hospitality Careers

Varsity Basketball (3 years)

ROP restaurant hospitality career

Professional Experience:

McKesson Pharmaceutical Company – Pharmacy Clerk March 2019 - Present

Responsible for basic administrative and organizational tasks in a pharmaceutical setting

create and maintain accurate patient files anytime a new customer receives a prescription from a pharmacy

facilitate payment from insurance companies

Work alongside pharmacy technicians and pharmacists

answering telephones, forwarding calls, taking messages

providing information regarding accounts and facilitate appropriate actions to assist customers

assisting customers, stocking shelves, operating cash registers

Cleaning work areas and sterilizing containers.

order medications, organize supplies and label drugs

work directly with patient data

Prepare insurance forms and maintaining patient profiles.

Sam’s Market – Deli Clerk July 2003 – April 2018

All Clerical and HR duties such as, processing incoming mail, creating and distributing documents, providing customer service to employees

Serving as point of contact with benefit vendors/administrators, maintaining computer system by updating and entering data, setting appointments and arranging meetings, compiling reports and spreadsheets and filing.

Involved with the hiring process such as posting ads and organizing resumes, scheduling job interviews and assisting in the interview process, collecting new hire packets such as tax information etc.

Serving as point person for new employees.

Involved in the payroll process such as processing payroll including ensuring and keeping track of vacation and sick time

Provide premier customer service, including greeting and responding to questions

Maintaining publix’s high standard to products freshness and sanitation

Dynamically selling product by providing customers with information needed to make product relate decisions

Selecting and packaging products ordered by customers

Filling, maintain and rotating products and displays

Preparing special orders and party trays

Operating cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale and other deli equipment

Assisting in other duties as assigned

J & J Courier Services, Inc. (FedEx) – Delivery Driver November 2013 – 2018

Load, unload, prepare, inspect and operate a delivery vehicle

Follow routes and time schedule as assigned

Deliver a wide variety of product and packages to various homes and businesses throughout the county.

Knowledge of and follow DOT regulations and safety standards

Provide excellent service to customers while delivering products

Load and unload various size packages and products from delivery trucks, loading docks, carts, pallets

Represent FedEx in a professional and thoughtful manner

Scott-Naake Paper Company – Delivery Driver July 2010 – 2013

Operate and maintain an 25ft boxed truck

Make delivery to customer’s job sites or sites of businesses while adhering to all safety rules.

Strap and unload, materials, make deliveries, pick up materials to be returned to the warehouse and have good knowledge of cargo securement safety practices

Check qualities of goods received and obtained proper signatures for deliveries

Provide a positive company image when delivering.

Assist with the scheduling, unloading and loading of deliveries

Inspect truck for defects before and after trips and submits reports indicating truck condition

Kubo Landscaping – Owner/Manager June 2007 – 2010

Provided leadership to the maintenance and landscape crew

Responsible for employee management, training, scheduling of work, directing and overseeing the completion of assignments to ensure the work is to the customer’s satisfaction.

Budget administration, planning, organizing, and directing all activities required by the contract

Prepare bids, maintaining effective relations with customers and general public

Provide care for established lawns by mulching, aerating, weeding, grubbling, and removing thatch, and trimming and edging around flower beds, walks, and walls

Mix and spray or spread fertilizers herbicides, or insecticides onto grass, shrubs, and trees, using hand or automatics sprayers or spreaders

Mow and edge lawns using power mowing and edging equipment

Plant seed bulbs, foliage, flowering plans, grass, ground covers, trees, and shrubs, and apply mulch for protection, using gardening tools, decorate gardens with stones and plants flowers and foliage

Gather and remove litter and other debris

Haul and spread top soil, and spread straw over seeded soil to hold soil in place

Maintain irrigation system, including winterizing the systems and starting then up in spring

References: Available upon request



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