Profile

A well-presented, industrious, and highly personable individual who has

extensive in-depth experience in the entire Sales, Customer Service, Digital Marketing, Social Media Ads, Accounting, Finance, economic, and management departments. Possessing a huge range of abilities from providing support and leadership to members of my working team right through to being able to successfully get the work done with zero mistakes. Able to gain the trust of customers by interacting with people from all backgrounds. I am now looking forward to making a sign cant contribution to a

$nancial institution that offers a genuine opportunity for progression. Education

Bachelor of Business Administration Major Finance, Canadian International College

Egypt 2013 - 2017

Employment History

Sales & Customer Service, Movoo for new & used furniture's removals

Dubai 2021 July - Present

• Explaining company services & prices to the customers.

• Answering all customer's questions about services.

• Following up on previous customers for potential sales.

• Arranging meetings and preparing pitch presentations with team support to close the deal.

• Obtaining customer requirements and sending proposals to close deals.

• Handling client queries over the phone, by email, and during meetings.

• Building a strong working relationship with existing as well as new clients.

• Ensure customer satisfaction and provide professional customer support.

• Communicating with customers through various channels (chat, WhatsApp, phone, social media).

Sales & Customer service Representative, National Bank of Egypt

Egypt 2019 February - 2021 February

• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner. Hesham Abozied

S A L E S & C U S T O M E R S E R V I C E R E P R E S E N T A T I V E

+971*********

adrpku@r.postjobfree.com

UAE - Dubai

Birth Date

11/04/1991

Driving License

Yes

Skills

Microsoft Office

Excellent Telesales

Excellent Customer Service

Excellent Negotiation Skills

Problem Solving

Pact-Revenue Software

Social Media Ads

Business Planning

Multi Tasking

Digital Marketing

Languages

Arabic

English

• Maintaining and developing relationships with existing customers to enhance cross-sell opportunities.

• Answering all customer's questions about bank products.

• Achieve monthly sales targets in the financial years.

• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.

• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.

• Handling objections with a view to getting the customer to buy.

• Making accurate, rapid cost calculations and providing customers with correct quotations/charges.

Telesales, Endorse Finance

Egypt 2018 February - 2019 February

• Contact potential or existing customers to inform them about a product or service using scripts.

• Cross-selling of products to prospective customers based on available inventory.

• Enter and update customer information in the database.

• Take and process orders in an accurate manner.

• Handle grievances to preserve the company's reputation.

• Answer questions about products or the company.

• Ask questions to understand customer requirements and close sales.

• Provide feedback to management on ways to improve sales and inventory turnover.

• Provide daily, weekly, and monthly sales and calling reports. Courses

Digital Marketing Professional, American University in Cairo Social Media Ads advanced, American University in Cairo Digital Marketing Advanced, American University in Cairo

Contact this candidate