Customer Service Station Manager
Resume:
DANIELL KÜHR
adrmx9@r.postjobfree.com
Oakley, CA 94561
SKILLS
Documentation preparation of documents as required being Safety Coordinator for American and Envoy Airlines
Vendor relations with negotiating terms of exchange and reviewing contractual agreements
Highly developed skill to prioritize tasks to completion
Collaboration in establishing positive and win-win networking relations
Motivated by understandings from previous experiences
Extensive customer relations exhibited by 'above-wing' customer service agent for international and domestic outbound/inbound flights
Problem-solving modus operandi in personal and professional lives
Creative thinking critical to completion of Master Thesis and Doctoral Dissertation
Understanding effective verbal communication is fundamental to successful completion of all tasks
EDUCATION
University of Minnesota - Twin Cities
Minneapolis, MN • 10/2012
Ph.D.: Cultural Studies
Focus of interest in philosophical disciplines of Phenomenology and Hermeneutics in their contribution to giving objects cultural values and significances. Explored dimensions to van Manen's theoretical principles to ‘Lived Experience,’ and applying such principles into dissertation topic:
" IWAN TIRTA (1960-2000) - THE COMMODIFICATION OF BATIK: BROKERING PAST AS PRESENT & THE RE-IMAGINATION OF “INDONESIAN PERSONALITY”
University of Minnesota - Twin Cities
Minneapolis, MN • 06/2004
Master of Arts: Interdisciplinary Studies
Focus on general graduate degree prerequisites. Extensive coursework on research methodologies. Coursework in French, German, and Dutch. Introduced to philosophical systems of Phenomenology and Hermeneutics.
Cornell University
Ithaca, NY • 06/1977
Bachelor of Arts: Art History
Focus on Medieval Art and Italian Renaissance. However, exposure to 18th to 20th-century art cemented philosophical and theoretical foundations intricately linked to artists' biographical lives.
PROFESSIONAL SUMMARY
Interest in seeking employment in administrative support, customer services in situ or telephone support and processing tasks requiring analysis and research. Extensive and varied work experiences in managerial and front-line positions. Hence, both adaptable and willing to learn all tasks presented to me for successful completion of employment expectations. Formerly a Northwest Airline 'above-wing' customer service agent, requiring verbal skills in Dutch, German, and French. Team oriented. Extensive and effective customer service experiences in education, bondholder, airline, and postal services. Thrive with independent assignments, -prepared to go beyond basic assignment parameters. Quick learner, good computer abilities, very dependable employee. Collaborated with Federal Inspection Services at Minneapolis International Airport, in processing inbound international passengers.
WORK HISTORY
Sugar Barge RV Resort & Marina – Front Desk/Reservationist
Bethel Island, CA • 04/2022 – Current
Extensive cash register experience
Process RV Site and boat online and in-situ reservations using Campground Master application.
Responsible for all requested services are transacted with each customer
Research and analyzing transactions a fundamental component to concluding successful transactions.
Responsible for opening and closing of store and main office
Skill for detail a critical attribute for position.
American Airlines - Fleet Services Agent
Minneapolis, MN • 03/2015 - 03/2020
Processed inbound and outbound flights within corporate guidelines.
Team-based activities required strong communication skills.
Extended lifting required of 50 Lbs. or more per item.
Efficient completion of tasks that affected passengers’ travel satisfaction and flight departures.
Processed forms compliant to secure safe outgoing flights
Designated and performed American Airlines station and IAM Local Lodge 1833 District Safety Coordinator. Result in increased safety protocols for colleagues and adherence to corporate guidelines.
Envoy Airlines - Fleet Services Agent
Minneapolis, MN • 04/2014 - 03/2015
Kept work area organized and clutter-free to protect inbound and outbound assets
Reviewed safety activities to identify opportunities for improvement.
Established consistent and coherent review of safety measures, implementing them in processing flights.
Followed and did not deviate from established guidelines and procedures.
Completed assigned tasks with little or no supervision.
Designated Minneapolis Envoy Airlines’ Safety Coordinator, reporting findings to Station Manager.
Audited Safety checks in collaboration with Station Manager’s directives
University Of Minnesota - Twin Cities - Completed of Master and Doctoral Thesis Minneapolis, MN • 01/1999 - 05/2012
Dissertation: “IWAN TIRTA (1960-2000) - THE COMMODIFICATION OF BATIK: BROKERING PAST AS PRESENT & THE RE-IMAGINATION OF “INDONESIAN PERSONALITY”
United States Postal Services - Postal Carrier
Minneapolis, MN • 06/2004 - 05/2010
Consistently completed Route 29, Diamond Lake District within an eight-hour allotted work schedule.
Delivery of 1st, 2nd, 3rd class mail and packages
REFERENCES
Elizabeth Anderson
Administrative Director (Former)
Coffman Memorial Student Union
University of Minnesota – Twin Cities
3990 Agatha Way
San Jose, CA 95136
adrmx9@r.postjobfree.com
Charles Forkner
US Postal Services – Minnesota Marketing
7163 330th Trail
Stacy, MN 55079
adrmx9@r.postjobfree.com
Matthew Hoh
Director of Customer Relations
American Airlines
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
adrmx9@r.postjobfree.com
Bridgette Baldwin
General Manager
Sugar Barge RV Resort & Marina
adrmx9@r.postjobfree.com
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