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Customer Service Personal Assistant

Location:
Ibadan, Oyo, Nigeria
Posted:
July 04, 2022

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Resume:

NNAMMONSO ALFRED UDOFIA

Ojuorin, Akobo, Ibadan.

*** (0-915*******, 234 (0-809*******. adrmgi@r.postjobfree.com

AKWAIBOM STATE (Ibiono-Ibom Local Govt. Area).

CAREER OBJECTIVES

I am a highly enthusiastic person with knowledge in law, social studies and data management in various work fields. I intend to utilize my theoretical and practical knowledge in an intellectually challenging environment, where my skills and competence such as excellent communication and interpersonal skills can be utilized to assist the organization i am employed in, realize her corporate and business goals through provision of good quality service/s, sequel to the relevance of on-the- job structure training, while I build my career.

PERSONAL DATA

DATE OF BIRTH: 26th August 1996

SEX : Male

MARITAL STATUS: Single DISABILITY : Non

RELEVANT SKILLS

Good communication skills.

Excellent interpersonal skills.

Problem solving skills.

Ability to work with little or no supervision.

Good team player.

Teachable and very willing to learn.

Can do attitude.

Good observational skills.

Skills in negotiation and knowledge in micro-expressions and body language.

EDUCATION

*University of Ilorin

Social Studies

Second Class Division 2017 - 2021

*Anchor Mirror College

Senior Secondary School Certificate(W.A.E.C). 2002 – 2011

WORK EXPERIENCE EMPLOYER

Pheonix Travels And Tours January 2013 -June 15th 2013 Position Held: Travel Consultant Duties Performed:

*Organizing Ship Cruises and Land Cruises to any destination of your choice

*Visa applications assistance

*Generating PNR and ticketing of local and international flight using various GDS

*Promote brand visibility

*Social media promoter

*Local and international hotel reservation

Forward Nigeria (Lagos Branch) G.R.A Ikeja Lagos Nigeria

Position Held: Customer Service Rep /Team lead Assist January 2014 - March 2015 Duties Performed:

*Coordinating day to day operation of 150+ CSR outbound telemarketer call center.

*Partly responsible for training, motivating and accountability of Customer Service representatives.

* Participating in project to increase employee and customer satisfaction as well as increase

revenue and efficiency of the company.

* Responded to customers request for products services and company information.

* Answered customer’s telephone calls promptly, to avoid on hold wait time.

*Developing new strategies and teams within the organization

*Optimized customer support and satisfaction by establishing a collaborative environment

Gidi-Culture Festival (WICKLOW GROUP OF COMPANY)

Position Held: Personal Assistant/Ticketing Manager 2016 - 2017

Duties Performed:

*Respond to customer inquiries

*Create and or change reservations

*Make, receive calls and draft invites *Assigned and disperse tickets

*Made arrangements for pickups and drop off of guests and visitors

Polling Unit Ambassadors Of Nigeria PUAN

*polling unit election observer and Ambassador. 2018 till date

Opera News

Postion Held: News Hub Creator 2019 till date

Duties Performed:

*Create news and articles

VOLUNTARY WORK EXPERIENCE

*Catholic Youth Organisation of Nigeria

St Ferdinand Catholic Church Ipaja Lagos. Welfare 2015 and 2018

*Altar BoysAssociation

St Ferdinand Catholic Church Ipaja, Lagos.

*Nigerian Red CrossSociety

Ipaja, Command Open Detachment. Disaster Coordinator 2010 and 2011

*BusinessDay Media Limited (JobFair).

*Boys Brigade Society (3rd Alimosho Company)

St Ferdinand Catholic Church, Boys Town, Ipaja, Lagos. Lieutenant. 2017

COMPUTER SKILLS

Amadeus Software, Sabre, Workspace, Microsoft windows, Microsoft Office: Excel, Word, Power Point Access, Internet web based ability

HOBBIES

Reading, seeing movies, Web surfing, meeting people and playing monopoly

Referees available on request



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