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Customer Service Warehouse Manager

Location:
Liberty, MO
Salary:
$25.00
Posted:
July 01, 2022

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Resume:

*** ****** ****, *******, ** ***** Phone 816-***-**** adrlex@r.postjobfree.com

RANDAL THURSTON

PROFESSIONAL SUMMARY

Excellent verbal and written communication and interpersonal skills.

Strong project management, organizational, prioritization and analytical abilities. Well-developed conceptual and problem-solving skills.

Driven and detailed oriented with strong time management skills. Proven ability to independently serve various roles including departmental leader, trainer and mentor.

Dedicated, hardworking individual with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

SKILLS

Logistics

Capacity planning & forecasting

Inventory control

Process implementation

Team Leadership

Order Office supplies

Clerical support

Team player

Self-motivated

Strong verbal communication

Experienced in Microsoft Suite

AS/400, EMS/ERP

CMMS (DDL/EDDL)

GM Supply Power

CK30 Scan Gun

Oracle experience

Dynamics software

PROFESSIONAL EXPERIENCE

October 2013-Present LMV Automotive Systems (Magna International, Inc.) Liberty, MO

Shipping Area Lead (April 2014 – Present)

Purchase all totes and racks

Find the best prices on repairing totes and racks throughout North America

Analyze customer requirements and shipping windows

Monitor ASN’s were received by the customer in the system for every shipment

Ensured all forklift drivers were aware of the shipping schedule for their assigned lines

Evaluated employees on their performance of shipments

Monitored finished goods rack levels and reported shortages

Responsible for maintaining FIFO physically and in the system

Maintained control of damaged racks and communicated repair needs with Maintenance

Supervised 14 forklift operators and two shipping coordinators

Trained and certified employees in forklift safety techniques

Certified forklift, tugger, reach truck operator

Evaluate finished good inventory levels to meet production demand using ERP/MRP

Manage shipping schedules to various customers and adjust shipping requirements as needed

Primary logistics liaison to Ford Motor Company ensuring open communication with the customer and leadership

Support team as a back-up for all roles to ensure work/life balance

Cycle count weekly on all finish goods

Receiving Coordinator (October 2013 – April 2014)

Received all International and North American inbound raw components

Responsible for receiving and unloading all machinery coming into the plant

Developed Bill of Material (BOM) pick sheets for part delivery to the appropriate assembly lines

Tracked and maintained container fleet

Supported MRO receiving and set up part locations for the tool crib

Supervised three forklift operators

October 2012 – May 2013 SAPA/Alumax Bath Enclosures Riverside, MO

Shipping/Receiving

Received and counted stock items and documented in system

Pack and unpack items to be stocked on shelves in the warehouse

Conducted cycle counts of material and investigated discrepancies

Used lean manufacturing techniques such as 5S to organize the warehouse

Maintained supplies, tools and equipment and storage areas to ensure compliance and meet safety regulations

Served as a backup supervisor to support warehouse operations

Provided customer service to internal and external stakeholders on order requisitions

Identified, negotiated and resolved conflicts among stakeholders

Coached and mentored others to ensure they obtain skills necessary for development

June 2009 – August 2012 Waechtersbach, USA Kansas City, MO

Warehouse Manager

Supervised eight operators reporting to the CFO

Served as a backup operator for all warehouse roles

Loaded and unloaded all inbound and outbound shipments

Determine daily order fill schedule of outbound shipments

Maintained all factory equipment and repaired as needed

Coordinated service repairs with outside vendor

Sourcing and bidding (RFQ’s) for packaging and office supplies

Cycle counted all finished goods and made adjustments as required

Prepared debit memos and credit memos on invoices

Focal point of contact for all customer service events

Maintain quality Conformity of Production (CoP) schedules to ensure audits are performed

May 2002 – June 2009 SAPA/Alumax Bath Enclosures Riverside, MO

Shipping/Receiving

Received and counted stock items and documented in system

Pack and unpack items to be stocked on shelves in the warehouse

Conducted cycle counts of material and investigated discrepancies

Used lean manufacturing techniques such as 5S to organize the warehouse

Maintained supplies, tools and equipment and storage areas to ensure compliance and meet safety regulations

Served as a backup supervisor to support warehouse operations

Provided customer service to internal and external stakeholders on order requisitions

Identified, negotiated and resolved conflicts among stakeholders

EDUCATION

Maple Woods Community College – Major area of study, Accounting

CERTIFICATIONS

April 2017 – Six Sigma Green Belt

March 2015 – Six Sigma Yellow Belt

March 2015 – HDI Project Management Methodology (PMM)



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