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Customer Service Risk Analyst

Location:
Toronto, ON, Canada
Posted:
July 01, 2022

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Syed Mohammad Ali Naqvi

Bachelor of Science (Honors) in Computer Science –An experienced banking and IT professional Substantial Ten years of experience and outstanding skills in in risk analysis, compliance, forensic banking, bank security, training, operations, Project Co-ordination and superior Customer Service. Accustomed to working in fast paced environments with adaptive and positive attitude. I have the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, dynamic Team player, ability to work well with others, in both Helpdesk and support staff roles. Business Experience:

November 2018- February 2022 <United Bank Limited>, Islamabad, Pakistan Branch Manager

Key Responsibilities:

• Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives

• Providing training, coaching, development and motivation for bank personnel

• Developing forecasts, financial objectives and business plans according to capital market fir clients.

• Make assure customer are satisfied with the services of bank by adhering all regulatory laws.

• Make sure all department of branch adhering the rules and guiding the customers accordingly.

• Keep update all the current affairs regarding capital market and other markets to able to give all sort of information whichever customer need.

February 2013 – November 2018 <United Bank Limited>, Islamabad System Audit Internal Controls & Compliance officer Key Responsibilities:

• Responsible for auditing, compliance & controls.

• Provide guideline on customer (KYC)/CDD requirements, Auditing the same system Core Banking System, Use Enhanced Due Diligence for high-risk customer’s account, Provide guideline to branches on risk level on various types of accounts.

• Protect the bank from being used as a channel for illegal transactions arising from money laundering activity & fraudulent activities, Carry out investigations / audit assignments in line with compliance and Misconduct Program or Internal Audit Plan

• Propose and, after adequate approval, execute appropriate qualitative/quantitative tests and evaluate system of Internal controls, compliance during investigations to achieve investigation scope,

• Work with stakeholders across all the bank departments to assure the regulatory artefact and submission.

• Take appropriate action where suspicious activity is detected and ensure that all suspicious activities in customer’s accounts (after forming suspicion) are appropriately reported to FRMU government of Pakistan in accordance with AML ordinance 2007 and comply with all KYC/CDD AML laws and regulationof office information and employee files According to policies and procedures. January 2011 – February 2013 <United Bank Limited>, Islamabad System Process Implementation & Master Trainer

Key Responsibilities:

• Responsible for Project of implementation of New Core Banking System (SYMBOLS)

• Remove Branch Exceptions Compliance with pre-migration activities.

• Branch Staff training on New Core Banking System, Make proper system audit for any ambiguity during migration and implementation, then refine the software with proper business suggestion to vendor.

• Lead, coach and model legendary service at every step of implementation of software interaction, Ensure System scheduling is optimal to meet Organizational demands and ensure compliance with internal Hours of Work Policies

• Lead on the execution of the branch COB plan and support achievement of COB objectives

• Lead and coach the team on advice giving strategies to improve the overall System implementation experience.

• Conduct training sessions for old staff and new hires at training center Islamabad and NIBAF.

• Post migration support/training to branch staff, resolve branches problems through e-mails and remain available for branch on call for help and support. Address: House # 45

Dunvegan Cr,

Brampton, Ontario, Canada

Mobile : +1(647) -997-0110

E-Mail: adrlb0@r.postjobfree.com

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February 2008 – January 2011 <United Bank Limited>, Islamabad Branch Customer Services & Ops Manager

• Manage all branch issue regarding operation.

• Handle customers effectively by providing the finest customer services.

• Retain priority customer for bank.

• Audit, CCAG, Compliance

April 2006 – February 2008 <United Bank Limited>, Islamabad Credit Risk Analyst

• Scrutinize and process cases until disbursement of loans, Risk decision and assign Limit of Credit card & other unsecured, Decision / Compliance of all unsecured cases (cash line, personal loan and credit card) for approval or denial, Risk assessment and decision-making on unsecured loans.

• Effective implementation of SLAs with all cross-functional, Assign limit according to the profile and Debt Burden Calculations.

• Sales, Operations, Collections, Fraud & Risk Management Unit, Service & Quality, IT Education History:

Bachelors in Computer Sciences (BCS-IT).

Professional Certification & Training:

AML CFT, System Audit, Art Of Growth, Communication Skills Guide Line on Cash Management-Onsite Inspection of Bank Customer Service Coordination - 6-Months Training Certificate. How to Avoid Fraud and Forgery in Banks

Skills:

Technical Competency, Risk Assessment, Behavioural Competency Respect for Safety Security, Integrity and Transparency, Accountability Result Focus working efficiently and effectively.

Strong Analysis Decision Making, Communication Effectiveness. Computer Literacy:

Microsoft Windows.

Ms Office (Word, Excel, PowerPoint, Outlook).

Interest:

Learn New & different things.

Participating in Teamwork

Listening to Music.

Dealing with People.



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