adrl06@r.postjobfree.com

Stephanie Ostler 720-***-****

Denver, CO 80228

Professional Experience

CDOR

Tax Examiner

Lakewood, CO Feb 2022- Present

Skill/Experience

Answer phones & greet Colorado tax payers via inbound calls

Multi-task systems while providing professional and courteous service

Assist Tax payers with Sales Tax, Withholding tax inquiries, answer questions and help them file and apply for taxes

Fix errors on account and resolve issues specific to each taxpayer’s unique situation

Raven Print and Marketing

Customer Service

Lakewood, CO Aug 2021- Oct 2021

Skill/Experience

Greet and Assist Walk-In Customer's, answer phone, emails & online inquiries

Create quotes and place orders for custom print/apparel/promotional products – following each job step by step through the pr

ocess until completion/meeting deadlines

Team Environment/Assist where needed in other departments when needed such as embroidery and production

Follow-Up with leads, search for/create/send presentations of customized products to potential clients

Check Inventory/Call Vendors – place shopping orders, create POs and job tickets, check-in apparel inventory as it is delivered from 3rd party vendors

Discover Financial/Teleperformance

Account Manager/Customer Service

Salt Lake City, UT January 2020 - May 2021 Skills/Experience

Provide excellent customer service/maintain high customer satisfaction surveys

Assist with online banking inquiries for personal loans and credit card accounts/Set Reasonable

Expectations for Banking Services, following all legal Banking Guidelines per Federal Regulations Multi-task multiple computer issues

Self-starter/troubleshooting WAH issues during Covid

Regular training for customer satisfaction and banking regulations

PR Paving INC.

Office Assistant/secretary Corinne, UT

2010-2019

Skills/Experience

Manage office while owners on job

Create proposals and invoices

Assist with payroll

Assist with Bids as needed

Interact with subcontractors, customers, etc. via email/phone/fax

Organizing/filing/record keeping

Pay bills/deposit checks

Track job expenses

Run errands for office

Staker Parson Companies/Oldcastle Materials

Marketing Assistant- West Division (approx. 25 construction companies)

Ogden, UT 2017- 2018 Skills/Experience

Write landscaping and construction blogs

Administrator for approx. 20 company social media pages- Facebook, Twitter, Instagram, using SEO

Assist with company video scripts/Assist photographer/videographer

Utilized Hootsuite to regularly schedule created social media campaigns and analyze results

Assist with content training videos, newsletters, company updates, Assist with advertisement scripts

Keep company pages updated on Word Press external using SEO, update content, pictures, posts,

Basic design and animation assistance

Event assistance within company, b2b and customer/employee appreciation Write press releases and send to media outlets, many published.

Education

Weber State University

BA in Journalism with an Emphasis in Web Publishing

Ogden, UT Graduated Summer 2017

Skills/Experience

AP style/journalism writing

Adobe CC Suite

Public relations and marketing

Video/photo editing & computer animation

Copy-editing

Member PRSSA (public relations) Ogden Peak Communications

A&E reporter for The Signpost (school newspaper)

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