Customer Service Beverage Director
Resume:
J John Brett Dickey
**** ******* **** ***** **********, KY 40245
******.******@*****.***
Successful professional qualified by over 25 years of visible achievements in the food and beverage service industry. Offering a tradition of performance excellence, enhancing visibility in the market place, and generating high dollar profits. Maintaining high levels of guest satisfaction in both excellence of service and quality of product Work Experience Regional General Manager
07/1999 to Present
Southern Restaurant Group
Orange Beach, AL
Regional General Manager of Multi-unit, Multi-concept in both casual and fine dining concepts. Oversees the day-to-day activities of the company, ensuring the organization is managed efficiently. Reviews and analyzes business procedures. Oversees purchasing and sales departments. Plan, direct, control, and implement budgets and cost of sales to achieve financial objectives. Ensures work environments are adequate and safe. Conducts performance evaluations in a timely and constructive manner. Organize and oversees the work and schedules of departmental managers and staff. Created, developed, and implemented all formalized training of over 100 associates. Worked closely with Corporate Chef and D. O. on new menu implementation, vendor partnerships, and currently on expansion of other corporate brands in the Orange Beach market. Maintaining exceptional customer service by maintaining accurate allocation records. Forecast for purchasing and maintaining the highest quality of product. Direct implementation and design of wine and food menu working directly with distributors, wineries, and liquor wholesalers. Ensure budgets, pricing, and standards are all executed to reach sales and profit objectives. Implementing departmental budgets. Coordinating special events, reservations, and catering. Inventory, PNL, accounting/reconciliation. Consistently drive profits and sales each year within the company while maintaining highest of standards with product purchasing. Proven track record of developing and maintaining relationships with guests, vendors, distributors, and the community. Food and Beverage Director
02/1997 to 07/1999
Lexington Griffin Gate Marriott
Lexington, KY
Coordinated all phases of group/banquet, special event functions held in the hotel on a daily basis. Assisted clients in program planning and menu selection. Developed a relationship with regular customers. Followed food and safety regulations. Order food supplies for the kitchen. Ensured that customers are satisfied with food and service. Assisted with marketing events. Created restaurant policies. Worked directly with wine and alcohol distributors to design and implement drink menus and an extensive wine menu.
Hired and trained new restaurant staff. Monthly inventory and cost of goods. General Manager
01/1995 to 02/1997
Chris and Mandy’s Bar & Grill
Lexington, KY
Skills Thorough understanding of practices, theories, and policies involved in business and finance. Superior verbal and written communication skills. Extremely proficient in Microsoft Office Suite, Excel, Google Sheets, PowerPoint, and related software, Excellent analytical decision-making, and problem-solving skills. Excellent organizational and attention to detail. Superior managerial and diplomacy skills. ServSafe/Local/State of Alabama Certification. Strong team building and leadership skills.
Education Eastern Kentucky Univeristy
Bachelor’s
Business and Communications
Richmond, KY
12/1989
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