Warehouse Manager Customer Service
Resume:
Contact
Steven M. Goldstone, CEO
**** ***** **. ***********, ** 16150
**********@*****.***
Steven M. Goldstone Results Oriented
Chief Executive Officer
Highly experienced small business CEO, excelling at business development and driving internal improvements. Seeking a position to leverage my operations and leadership expertise to help build and manage your business. Management/Executive Experience
Goldstein’s Furniture & Bedding Hermitage, PA President/CEO February 1, 1999 - May 18, 2018 (date of sale) Responsible for operation of a retail furniture business with five retail store locations, a central warehouse operation and a central service department.
• Managed and maintained finance and banking relationships.
• Recruited and trained management staff. Defined roles that maximized skill sets, encouraged collaboration and fueled internal growth.
• Analyzed sales trends to make real-time strategic business decisions.
• Focused on innovation; optimized and expanded business capabilities.
• Evaluated store sales goals and payroll goals. Adjusted schedules to meet business needs and trends, maintain operational efficiencies with cost reduction.
• Partnered with advertising agency management on developing and implementing promotional strategies that were in-line with sales goals.
• Negotiated a successful sale of the family business preserving current employee jobs
• Participated extensively in the transition of the business to new owners Chief Operating Officer/Buyer January 1995 - January 1999
• Established, developed and maintained a business relationship with current and prospective vendors.
• Purchased inventories for stores. Refined business capabilities and offerings — consistently adding value for customers.
• Collaborated with other buyers to ensure the proper mix of merchandise to drive customer satisfaction and effectively achieve goals.
• Budgeted inventory cost, gross margin enhancement and P/L maintenance. Warehouse Manager January 1991 - December 1994
• Supervised warehouse staff including delivery manager and inventory control department.
• Managed the daily operations related to incoming freight, prepping of merchandise for delivery, and delivery to customer homes.
Service Department Manager January 1988 - December 1990
• Created a centralized and unified service department to manage and resolve customer service issues across all store locations.
• Recruited, hired and trained department personnel.
• Created new procedures to ensure the efficient transfer of work flow from three individual store locations into one new location.
Professional
References
Charlie Horich, CEO
Horich Hector Lebow Advertising
Robert Jazwinski, Founder & Partner
JFS Wealth Advisors
Robert Levin, Former Pres/CEO
Levin Furniture
STEVE GOLDSTONE
Core Competencies
• Leadership and Mentoring
• Negotiation and Client
Relationship Management
• Sales and New Business
Development
• Senior Management
• Budget Planning and Monitoring
• Marketing Strategy
• Real Estate Development
• Market Insights, Business
Analysis/Forecasting
• Project Coordination
• Recruiting, Assembling Teams,
and Retaining Top Talent
37 Years of Experience
Developed the business from
RETAIL STORE
3 to 5 LOCATIONS
An expanded business footprint
increased annual sales volume
21% $4 Million
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