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Administrative Assistant Customer Service

Orlando, FL, 32801
June 30, 2022

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Lucie Mousa



Ain Shams University, Cairo, Egypt September 1981–May 1985

Bachelor in Accounting

Quality Leadership (Xerox Training Center) September 1989

Management by Fact (Xerox Training Center) February 1991


DEO, Orlando, FL

OPS EMPLOYMENT SECURITY REP II – Adjudicator Feb 2021 – Present

Collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.

Organize data into logical format for presentation in reports.

Conduct fact-finding research.

Utilize problem-solving techniques.

Understand and apply applicable rules, policies and procedures relating to operational and management analysis activities.

Plan, organize and coordinate work assignments.

Effectively communicate through a variety of methods.

Establish and maintain effective working relationships with others.

AAA, Lake Mary July 2018 – July 2021

Members Relations – Data Analysis

Creating and maintaining customer cases nationally and internationally.

Implementing root-cause analysis for problem solving.

Introducing new tracking and tracing system for better communication and case closures.

Communicating with various stakeholders.

GOAA, Orlando, FL July 2016 – October 2017

A/P & Assistant Finance Admin

Controlled all payments to ensure accuracy and proper accounting treatments.

Managed and aligned suppliers’ payments with payment agreements to ensure accurate terms

of contracts.

Implemented accounts payable and receivable duties.

Supervised supplies and inventory.

Flying Food Group, Orlando, FL May 2015 – June 2016


Created a new coding/pricing system which increased revenue and saved cost for multiple


Performed payroll, time & attendance, HR management tasks for more than 150 employees.

Provided invoicing for Virgin Atlantic, Jet Blue, United, and British Airways.

Audited and updated all records in the system.

Jackson Hewitt, Oviedo, FL (Seasonal) November 2013 – April 2018

Tax Preparer

Prepared forms for customers.

Presented accuracy and excellence in customer service.

Met clients and established strong relationships with them to increase client base.

Controlled tax preparations with highest returns.

Mansour Group, Cairo, Egypt November 2008 – February 2013

Senior Administrative Assistant

Performed primary office duties and trained new hires.

Maintained office supplies, inventory, equipment, repair orders, and office standards.

Managed customer inquiries and effectively resolved all issues and concerns.

Canon, Cairo, Egypt February 1999 – November 2008

Customer Satisfaction Manager

Managed Customer Care measurement system.

Maintained monthly and yearly goals’ reports.

Conducted surveys to measure customer satisfaction and system reliability.

TNT Worldwide, Cairo, Egypt January 1998 – February 1999

Administrative Assistant

Performed accounts payable and receivable tasks.

Completed weekly and monthly analysis reports.

Managed the customer service department.

Implemented problem solving, and managed record keeping.

Xerox, Cairo, Egypt June 1985 – January 1998


Conducted accounts payable and receivable tasks.

Monitored production and field performance.

Executed controller Dispatcher tasks in the service department, monthly and quarterly reports,

and goal projections and recommendations.

Analyzed data to ensure budgetary goals are met.

Verified proper recording & reporting and compared that to budgeted amount.

Maintained all records pertaining to accounts payable processing & annual budget

preparation, and service reports filing system.

Monitored van-kit levels and productivity.

Managed service contracts, recorded commissions, invoices, contract cancellation, accounts

reconciliation, General accounting letters, letters of commitment transfer, and tax stamp



Track and Trace Systems-Xerox, Team Leader, Cairo, Egypt June 1989 – May 1990

Measured and analyzed machines’ reliability.

Controlled parts inventory by focusing on preventive maintenance, which increased reliability.

Decreased cost and saved millions of pounds for the company through the success of the system.


Skills: Lean Six Sigma – MS Office Expert – Data analysis – Continuous process improvement – Oracle – Syspro – Shop Works

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