Customer Service Project Manager

DAWN CLINE

Sartell, MN ***** 952-***-**** *************@*****.***

PROFESSIONAL SUMMARY

•Dedicated financial professional with over 30 years of banking industry experience.

•Known for accuracy, attention to detail and timeliness in managing daily workflow. Fantastic problem solving and resolution skills.

•Excellent communicator with the ability to use strong interpersonal skills and active listening to understand issues and efficiently resolve them.

•Confident leader with project management and forward-looking problem-solving skills who communicates across levels of organization with ease.

•Extensive knowledge of International wire payments (ACH-GPS), foreign accounts, general ledger reconciling and regulatory reporting.

•Technical expertise includes Microsoft Office Suite (Excel, Power Point, Word), Banking systems to include: AES/UAM, CEO, ACH, Treasury Management tracking tools, MTS, Intellimatch, OPICS+, Midas+, Fenics, Hogan, Controllers Division, Buffett, BO Reports, Regulatory Reports, Vena, ORACLE GL, ACCES, AXCIS, IRIS WEB, CITRIX, Documentum, MARS.

PROFESSIONAL EXPERIENCE

Wells Fargo Corporation, Minneapolis, MN 1992-2022

Treasury Services Associate

Sept 2020 – Jan 2022

·Responsible for executing Cayman Multi-Currency Account (MCA) account closures.

·Liaison between internal team members and taskmaster managing MCAs through closure.

·Data input of all activities and tasks in CRM tool

·Ensure accuracy of transition/closure documents during ongoing reporting.

·Independently identify and resolve client issues, escalating as necessary to the project team.

·Project Manager for team projects with 100% of project deadlines met. Worked with key stakeholders to meet deadlines and client needs

·Developed and presented customized solutions to clients to ensure complex Treasury Management products and services met client needs.

Finance & Accounting Senior Analyst International Accounting Control,

July 2007 – October 2019

·Manage the accurate reconciliation and investigation of outstanding USD GL items on Intellimatch.

·Investigate and research on MTS system for SWIFT and Fedwire payments.

·Correspond with international specialists and internal customers to clear open deals rejecting to the USD GL suspense accounts.

·Investigate and reconcile all International/Domestic ACH issues.

·Process month end FX Hedge reports and all regulatory reporting.

·Only Minneapolis member of International Accounting Control team.

Accounting Specialist 2

November 1998 – July 2007

·Oversaw the timely, accurate reconciling of 49 Foreign Due From Accounts held with foreign banks; investigated and resolved outstanding wire payments.

·Traced and investigated foreign funds sent via our Global Payments Systems (International ACH payments).

·Cross-trained to perform multiple functions within department.

Foreign Cash Letter Investigator

November 1995 – November 1998

·Processed all foreign cash letter return checks.

·Provided excellent customer service over the phone by resolving issues with foreign accounts.

·Cleared any reject or open items of foreign bank charges for all Due From accounts.

SOFTWARE AND SYSTEM EXPERTISE

AES/UAM, CEO, ACH, Treasury Management tracking tools, MTS, Intellimatch, OPICS+, Midas+, Fenics, Hogan, Controllers Division, Buffett, BO Reports, Regulatory Reports, Vena, ORACLE GL, ACCES, AXCIS, IRIS WEB, CITRIX, Documentum, MARS, MS Office 2010, Microsoft Outlook

EDUCATION

American Institute of Banking, Minneapolis, MN General Banking Courses

University of Minnesota, Minneapolis, MN, General Studies

LICENSES

Property and Casualty Insurance Producer

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