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Experienced operations professional looking for new opportunities.

Location:
Beverly, MA, 01915
Salary:
$60,000.00-$70,000.00/yr
Posted:
June 28, 2022

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Resume:

Richard Carew

Looking for a operations professional with a growth mindset, a team player, and an individual who possesses a hungry for knowledge and ready to move?

Beverly, MA 01915 adrjsi@r.postjobfree.com 351-***-****

I am an experienced operations professional looking to take my knowledge and experience to the next level of my career by exploring new challenges in a field where my passions for animal welfare and operations intersect. Authorized to work in the US for any employer

Work Experience

Contracted Driver

DoorDash - Boston, MA December 2021 to

Present

Pick up an order made online by customer from a centralized prepping facility and delivering to the customers designated location and per delivery specifications (ie: no contact, leave at side door, etc.). Contracted Driver

GB Logistics, LLC - December 2021 to Present

Pick up an order made online by customer from a centralized prepping facility and delivering to the customers designated location and per delivery specifications (ie: no contact, leave at side door, etc.). Classroom Assistant - Moderator

North Andover Auto School, LLC. - North Andover, MA July 2020 to September 2020

• Compile online registrations for creation of class attendees.

• Research and confirm tuition payments received as well as other new enrolee documents.

• Assist classroom instructor in facilitating classroom lessons for student drivers and parents virtually and onsite.

• Track submission of in class and homework assignments.

• Follow up with students on missing payments, documents, and assignments.

• Update student progress on MA RMV website.

Brokers Compensation Analyst

Meduvi - Tuft's Health Plan - Woburn, MA

February 2020 to April 2020

• Ensure the timely and accurate processing of monthly Broker Commission payments, annual Broker bonus payments and internal/external Broker compensation questions.

• Assist with the facilitation of Broker compensation processes by coordinating with Manager and Broker staff.

• The resolution of production and data issues related to broker compensation processes, and the testing of yearly program changes, new reports, new functionality & system enhancements. Seasonal Sales Associate

Wilsons Leather - Merrimack, NH

November 2019 to January 2020

• Assist holiday shoppers locate items.

• Answer questions regarding current sales, products and available trends.

• Assist customers at checkout.

• Offer additional add on sale items such as leather and garment protection as well as demonstrate how to use the product.

• As part of a team, I would help maintain the stores welcoming and inviting culture as well as maintaining a clean and safe retail space.

Fraud Analyst

First Republic Bank - Boston, MA December 2018 to

August 2019

• Ensure daily review, analysis and processing of the EnFact reports.

• Review and analysing client transactions identified as potential fraud, identify any known and/or new trends of fraudulent activity.

• Create email notifications to the client and the client’s personal banker in an effort to validate the suspect transaction(s).

• Participate in the semi-annual review of department SOPs to ensure that they reflect the latest technological and workflow improvements made to the function.

• Provide backup as required to critical department functions; i.e.: data breach, processing client travel declarations, research requests, and any other functions within the bank.

• Manage outbound and inbound fraud detection calls to protect clients against fraud.

• Review, identify, and verify suspicious transactions with clients while effectively listening, connecting, and empathizing with the client.

• Provide support to Preferred Banking Offices (PBO's) and Diebold technicians in response to ATMs,Cash Dispensing Units

(CDUs), and Magtek Instant Issue card equipment faults.

• Cross train in various functions within the ATM & Card Services team in order to provide support to all ATM & Card Services team members.

Operations Processor

Eastern Bank - Lynn, MA

August 2017 to December 2018

• Process all assigned claims received by the bank for reported fraudulent transactions or transactions containing errors while following all required provisions as laid out under Reg. E.

• Contact customers as needed requesting any additional information or documentation needed to determine final credits.

• Respond to inquiries received by phone or email on claim status from bankers on client’s behalf.

• Submit request for chargeback and re-presentment entries, process non-post reports, process received chargeback and re- presentment credits and debits, process and log ATM/debit cards received as returned mail.

• Work closely with Retail Banking Administration and Security departments to mitigate loss to the bank. • Identify and monitor any suspicious patterns and or occurrences in-order to proactively identify potential risks and take corrective action to eliminate and reduce risk.

• Participate in the annual review of the department SOPs to ensure that they reflect the latest technological and workflow improvements made to the function.

• Provide backup as required to critical functions necessary to run a smooth department, i.e.: Audit Confirmations, Research Requests, and any other functions within the bank. Operations Associate - NMLS 1300555

Eastern Bank - Cambridge, MA

November 2015 to August 2017

• Assist branch management with the daily operation of a mid-sized retail banking office focusing on audit/compliance requirements, overdraft management, vault and cash management, branch schedule, opening & closing of branch, identifying areas of opportunity using insightful data collection, analysis and reporting.

• Assist customers with the completion of a mortgage referral, request for preapproval, assist lending ingathering documents, assemble loan package and schedule signing with customer and attend closing. • Serve as the ATM custodian; maintaining it was stocked, functional and balanced daily, audit all negotiable instruments, cash drawers, foreign currency, logs to ensure adherence to policy and procedures of the bank.

• Responsible for balancing and researching cash errors, filing necessary BSA forms, compliance and security, reviewing new account opening documentation (personal and business). Reviewed completed loan packages for completeness.

• Perform teller functions such as deposits, withdrawals, taking loan applications, making referrals to other bank business lines, routine account maintenance, processing monetary transactions such as treasurer checks/money orders, foreign currency, cash advances.

• Manage a team of 2 direct reports, scheduled and lead meetings with various teams, documented accomplishments and tracked items to completion.

Universal Banker - NMLS 1300555

Citizens Bank - Boston, MA

February 2015 to November 2015

• Assist customers with the completion of a mortgage referral, request for preapproval, assist lending ingathering documents, would put loan package together and schedule signing with customer.

• Act as a project manager for small to mid-sized initiatives within the Customer Success Operation steam.

• Engage with customers to build and deepen relationships by uncovering financial needs and recommended appropriate banking products, services and solutions.

• Comply with policies, procedures, and regulatory banking requirements.

• Partner with branch team and specialists to connect customers to experts who assisted with specialized financial needs.

• Manage a team of 3 direct reports, scheduled and lead meetings with various teams, documented accomplishments and tracked items to completion.

Assistant Front End Manager

Stop and Shop Supermarket - Dorchester, MA

October 2012 to February 2015

• Accountable for managing daily activities in the store departments which included: Development of personnel, Diversity and Labour Relations issues • Customer service • Sanitation/Safety • Merchandising/ Dept. Representation • Sales/Profit Performance • Payroll/Productivity • Administration; including recruitment, hiring, and orientation.

• Developed training and coaching plans for all frontend staff (approximately 140 associates) and weekly sales volume of 1-1.5 million dollars.

• Selected as a corporate trainer to educate and assist with the on-site training of 16 stores; approximately 500 associates; of the new ACE POS register system.

• Identified, created and implemented plans to reduce shrink on perishable items from 3k-4k/week to just a few hundred.

• Assist in preparation for State Safety and Sanitation audits and semi-annual inventories.

• Manage a team of approximately 140 direct reports, scheduled and lead meetings with various teams, documented accomplishments and tracked items to completion.

• Oversaw Front-End operations, training and development of staff, Cash Office (minimized cash over and shorts), and ensured highest level of customer service.

Education

Master's degree in Operations

Hult International Business School - Cambridge, MA October 2018 to Present

Associate in Science (AS) in Veterinary Technology Carrington College California-Sacramento - Sacramento, CA November 2009 to July 2011

Skills

• Debits & Credits

• Banking

• Data Collection

• Account Management

• Account Reconciliation

• Management

• Employee Orientation

• Accounting

• Patriot Act

• Anti-money Laundering AML

• Bank Secrecy Act BSA

• Suspicious Activity Report SAR

• Card Services

• Payments

• Regulation E

• Regulation Z

• Regulation E claims processing

• Organizational skills

• Currency Exchange

• Customer relationship management

• Customer service

• Customer support

• Time management

• Privacy Awareness

• Data Analysis

• Internal audits

• Cash management

• Cash handling

• Leadership

• Team management

• Team player

• Currency Transaction Report CTR

• Communication skills

• Microsoft Office (10+ years)

• FISERV (3 years)

• General Ledger Accounting

• Auditing

• Office Management

Languages

• English - Fluent

Links

https://my.indeed.com/p/richardc-tobphhf https://www.linkedin.com/in/richard-carew-07a584101 Groups

Class President & Student Representative to the National Association of Veterinary Technicians of America

(NAVTA)

November 2009 to July 2015

I was elected and re-elected Class President/Student NAVTA representative during my Veterinary Technician training and as such I led a successful fund raiser beating previous administrations efforts with all proceed benefiting local animal shelters.



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