Richard Carew (he, his, him)

Are you looking for a Fraud Analysts or Operations professional? How about an individual who is a real team player with a growth mindset, hungry to learn, and ready to get to work? Well, look no further.

Contact information: Email: adrjsi@r.postjobfree.com Phone: 351-***-**** Location: Andover, MA 01810

I am an experienced operations professional looking to take my knowledge and experience to the next level by exploring new and exciting challenges in a field where my contributions have an impact on the day-to-day lives of others.

I am authorized to work in the US for any employer and fully vaccinated against Covid-19.

Work Experience

Inventory Specialist

Protiviti – Robert Half – Wilmington, MA

December 2023 &

June 2023

•Utilizing proprietary technology, I provided on-site inventory support.

•Upon completion of a count generate a report highlighting the results for the office manager.

• Both assignments were short-term contract role; 4 day’s in June and a week and a half in December.

Package Delivery Driver

Main Street Transport Inc. – Haverhill, MA

April 2023 to July 2023

Independent Capital Distributors Inc. – Revere, MA

October 2022 to April 2023

•Working with an Amazon Delivery Service Provider utilizing Amazon's best practices for a safe, efficient, and hassle-free delivery of various consumer goods. Following a preassigned route consisting of 300+ stops; I deliver the packages per customer instructions to a predetermined location and comply with any additional instructions.

•Ensuring safe handling of company vehicles, observing all rules of the road, and taking proper safeguards to mitigate any damage or theft of company vehicles or customer packages.

•Employment type was not a good fit.

Contract Driver

DoorDash – Boston, MA

December 2021 to April 2023

•Pick up an order made online by the customer from a retail merchant or restaurant of their picking and complete the delivery per the customer's desired specifications (ie: no contact, leave at the side door, etc.).

•Resigned to pursue a new opportunity with Main Street Transport.

Merchandiser

Coca-Cola Northeast – Needham, MA

July 2022 to August 2022

•Following an assigned route of predetermined merchants, I work with the retailer to meet their inventory needs, and presentation of products and ensure the selves are always full.

Employment type was not a good fit.

Contract Driver

GB Logistics, LLC. – Allston, MA

December 2021 to July 2022

•Pick up an order made online by the customer from a centralized prepping facility and deliver to the customer's designated location and per delivery specifications (ie: no contact, leave at the side door, etc.).

Resigned to pursue an opportunity with Coca-Cola Northeast.

Assistant Classroom Moderator

North Andover Auto School, LLC. – North Andover, MA

July 2020 to September 2020

•Compile online registrations for the creation of class attendees.

•Research and confirm tuition payments received as well as other new enrollment documents.

•Assist classroom instructor in facilitating classroom lessons for student drivers and parents virtually and onsite.

•Track submission of in-class and homework assignments.

•Follow up with students on missing payments, documents, and assignments.

•Update student progress on the MA RMV website.

Employment commenced with school closure.

Brokers Compensation Analyst

Meduvi - Tuft's Health Plan – Woburn, MA

February 2020 to April 2020

•6-month contract position.

•Ensure the timely and accurate processing of monthly Broker Commission payments, annual

•Broker bonus payments and internal/external Broker compensation questions.

•Assist with the facilitation of Broker compensation processes by coordinating with management and broker staff.

•The resolution of production and data issues related to broker compensation processes, and the testing of yearly program changes, new reports, new functionality, and system enhancements.

Contract terminated early due to the global outbreak of Covid-19.

Seasonal Sales Associate

Wilsons Leather – Merrimack, NH

November 2019 to January 2020

•Assist holiday shoppers in locating items.

•Answer questions regarding current sales, products, and available trends.

•Assist customers at checkout.

•Offer additional add-on sale items such as leather and garment protection as well as demonstrate how to use the product.

•As part of a team, I would help maintain the store's welcoming and inviting culture as well as maintain a clean and safe retail space.

Employment commenced with the end of the 2019-2020 Holiday Shopping Season.

Fraud Analyst

First Republic Bank – Boston, MA

December 2018 to August 2019

•Ensure daily review, analysis, and processing of the EnFact reports.

•Review and analysing client transactions identified as potential fraud, identify any known and/or new trends of fraudulent activity.

•Create email notifications to the client and the client’s personal banker in an effort to validate the suspect transaction(s).

•Participate in the semi-annual review of department SOPs to ensure that they reflect the latest technological and workflow improvements made to the function.

•Provide backup as required to critical department functions, i.e.: data breach, processing client travel declarations, research requests, and any other functions within the bank.

•Manage outbound and inbound fraud detection calls to protect clients against fraud.

•Review, identify, and verify suspicious transactions with clients while effectively listening, connecting, and empathizing with the client.

•Provide support to Preferred Banking Offices (PBO's) and Diebold technicians in response to ATMs, Cash Dispensing Units (CDUs), and Magtek Instant Issue card equipment faults.

Cross train in various functions within the ATM & Card Services team in order to provide support to all ATM & Card Services team members.

I was hired with the bank as the first Card Services/Fraud Analysts for the bank’s new initiative to rollout a redundancy of Card Services Operations on the East Coast. However, after a slow rollout and a change in business plan it was decided to cancel the initiative. Unfortunately, I was not qualified for any of the open positions available at that time.

Operations Processor

Eastern Bank – Lynn, MA

August 2017 to December 2018

•Process all assigned claims received by the bank for reported fraudulent transactions or transactions containing errors while following all required provisions as laid out under Reg. E.

•Contact customers as needed requesting any additional information or documentation needed to determine final credits.

•Respond to inquiries received by phone or email on claim status from bankers on client’s behalf.

•Submit request for chargeback and re-presentment entries, process non-post reports, process received chargeback and re-presentment credits and debits, process and log ATM/debit cards received as returned mail.

•Work closely with Retail Banking Administration and Security departments to mitigate loss to the bank. • Identify and monitor any suspicious patterns and or occurrences in-order to proactively identify potential risks and take corrective action to eliminate and reduce risk.

•Participate in the annual review of the department SOPs to ensure that they reflect the latest technological and workflow improvements made to the function.

•Provide backup as required to critical functions necessary to run a smooth department, i.e.: Audit Confirmations, Research Requests, and any other functions within the bank.

•NMLS: 1300555

•Resigned to pursue new opportunity with First Republic Bank.

Operations Associate

Eastern Bank – Cambridge, MA

November 2015 to August 2017

•Assist branch management with the daily operation of a mid-sized retail banking office with a focus on audit/compliance requirements, overdraft management, vault and cash management, branch schedule, opening & closing of branch, identifying areas of opportunity using insightful data collection, analysis, and reporting.

•Assist customers with the completion of a mortgage referral, request for preapproval, assist lending in gathering documents to assemble the loan file and upon approval, schedule the signing with the customer and attend closing.

•Serve as the ATM custodian; maintaining it was stocked, functional and balanced daily, audit all negotiable instruments, cash drawers, foreign currency, logs to ensure adherence to policy and procedures of the bank.

•Responsible for balancing and researching cash errors, filing necessary BSA forms such as CTR and SAR compliance and security, reviewing new account opening documentation (personal and business). Review completed loan packages for completeness.

•Perform teller functions such as deposits, withdrawals, taking loan applications, making referrals to other bank business lines, routine account maintenance, processing monetary transactions such as treasurer checks/money orders, foreign currency, cash advances.

•Manage a team of 2 direct reports, scheduled and lead meetings with various teams, documented accomplishments and tracked items to completion.

•NMLS: 1300555

•Resigned position to make a lateral move into back-office operations role.

Universal Banker

Citizens Bank – Boston, MA

February 2015 to November 2015

•Assist customers with the completion of a mortgage referral, request for preapproval, assist lending ingathering documents, put a loan package together, and schedule signing with customers.

•Act as a project manager for small to mid-sized initiatives within the Customer Success Operations team.

•Engage with customers to build and deepen relationships by uncovering financial needs and recommending appropriate banking products, services, and solutions.

•Comply with policies, procedures, and regulatory banking requirements.

•Partner with branch team and specialists to connect customers to experts who assist with specialized financial needs.

•Managed a team of 3 direct reports, scheduled and led meetings with various teams, documented accomplishments, and tracked items to completion.

•NMLS: 1300555

Resigned to pursue a new opportunity with Eastern Bank.

Assistant Front End Manager

Stop & Shop Supermarket Company – Dorchester, MA

October 2012 to February 2015

•Accountable for managing daily activities in the store departments which included: Development of personnel, Diversity and Labour Relations issues • Customer service • Sanitation/Safety • Merchandising/ Dept. Representation • Sales/Profit Performance • Payroll/Productivity • Administration; including recruitment, hiring, and orientation.

•Developed training and coaching plans for all frontend staff (approximately 140 associates) and weekly sales volume of 1-1.5 million dollars.

•Selected as a corporate trainer to educate and assist with the on-site training of 16 stores; approximately 500 associates; of the new ACE POS register system.

•Identified, created, and implemented plans to reduce shrink on perishable items from 3k-4k/week to just a few hundred.

•Assist in preparation for State Safety and Sanitation audits and semi-annual inventories.

•Managed a team of approximately 140 direct reports, scheduled and led meetings with various teams, documented accomplishments, and tracked items to completion.

•Oversaw Front-End operations, training, and development of staff, Cash Office (minimized cash over and shorts), and ensuring the highest level of customer service.

Resigned to pursue a new opportunity with Citizens Bank.

VCA Animal Hospitals

Veterinary Technician (Neurology) – South Weymouth, MA

August 2011 - May 2014

•Assist DVM of Neurology in the day-to-day operations of a specialty service within a busy emergency and referral hospital.

•Greeted client and patient and walked back to the exam room where I would obtain the reason for the visit and a brief history of the patient as well as collect vitals (ie: heart rate, respiratory rate, and temperature).

•Utilizing the Subjective, Objective, Assessment Plan (SOAP), presenting findings to DVM and providing additional support during the exam such as restraint techniques, walking the patient for DVM observation, taking notes as the discussion is had with the client, entering service charges, type any take-home instructions, fill prescriptions, or submit to the pharmacy for processing.

•Lead or assist in the facilitation of diagnostic procedures such as venepuncture, cystocentesis, x-rays, ultrasound, CT scan, or MRI.

•Set up MRI Suite for pre-anaesthesia, intubation, induction, and EKG monitor; follow the same in the surgical suite with the addition of appropriate surgical packs, urinary catheter, and BAIR Hugger.

•Recover the patient post-procedure then clean the surgical suite.

•Complete medical records with the anaesthesia recording sheet, and notes about any complications related to surgery or post-recovery and provide updates to the client via phone on the patient’s progress.

•Facilitate patient discharge and 2-week, 1-month, and 3-month follow-up calls with clients on patient recovery and assist during post-procedure follow-up visits.

•Provide technician assistance to general practice veterinarians or veterinary interns and additional coverage for the reception desk making, changing, or canceling appointments, building new client files, locating client files for the following day's appointments, and answering general questions.

Resigned to pursue a new opportunity with Stop & Shop Supermarket Company.

Education

EMBA with a focus on Operations Management

Hult International Business School - Cambridge, MA

October 2018 to Present

Associate in Science (AS) - Major Veterinary Technology

Carrington College California-Sacramento - Sacramento, CA

November 2009 to July 2011

Skills

•Debits & Credits

•Banking

•Data Collection

•Account Management

•Account Reconciliation

•Management

•Employee Orientation

•Accounting

•Patriot Act

•Anti-money Laundering (AML)

•Card Services

•Payments

•Regulation E

•Regulation Z

•Regulation E claims processing

•Data Analysis

•Currency Transaction Report (CTR)

•Suspicious Activity Report (SAR)

•Bank Secrecy Act (BSA)

•Know Your Customer (KYC)

•Currency Exchange

•Customer relationship management

•Customer service

•Customer support

•Excellent verbal & written communication skills

•Time management

•Organizational skills

•Privacy Awareness

•Internal audits

•Cash management

•Cash handling

•Leadership

•Team management

•Collaborative team player

•Office Management

•Microsoft Office:

-Outlook

-Word

-Excel

-Access

•FISERV

•General Ledger Accounting

•Retail banking operations, audit and compliance

Languages

•English – Fluent/native

Links

https://my.indeed.com/p/richardc-tobphhf

https://www.linkedin.com/in/richard-carew-07a584101

Groups

Class President/Student Representative to The National Association of Veterinary Technicians of America - NAVTA

I had the honor and privilege to serve as Class President for the entire duration of my two-year Veterinary Technician Training Program and served as the Student Representative for The National Association of Veterinary Technicians of America - NAVTA. I led a successful fundraiser beating previous administrations' efforts with all proceeds benefiting local animal shelters.

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