Customer Service Construction Foreman

Profile

Customer service representative with over thirty-two years of experience. Have been in

the restaurant/bar industry for over 11 years learning many useful tactics along the way in keeping customers happy. A team player at any job I am involved in, as well as learning new tasks with an open mind and positive attitude. Experience

BARTENDER, ROOSTERTAIL; DETROIT, MI - 2021-PRESENT I set up and bartend events such as weddings, business parties, and private parties. Excellent communication and hospitality to guests and co-workers. Clean up afterwards and leave area in great condition for next event.

VIDEO/AUDIO/LIGHTING TECH, HISTORIC TRINITY LUTHERAN CHURCH; DETROIT, MI - 2020-PRESENT I operate cameras, a sound board, and lighting for live services at church through YouTube.

BARTENDER/SECURITY, HARPOS; DETROIT, MI - 2018-PRESENT As a bartender; I attend to customers in a fast paced environment making drink concoctions according to our menu and their needs all while keeping bar area clean, safe, and stocked. As Security, I help escort guests to VIP area, check tickets, maintain safety of guests and entertainers.

NIGHT SUPERVISOR/BARTENDER, WAHLBURGERS; DETROIT, MI - 2016-2020 As a supervisor; I aided all staff members when needed (kitchen, bar, dining area, and door). Also, in charge of money, overriding transactions, fixing computer errors, and solving guest issues. Supervisor was in charge of closing and locking up safe, and securing the building upon close. Setting alarms and making sure all employees completed their nightly cleanup tasks. Counted all drawers, made nightly deposits, and emailed corporate office with the sales of the day and concerns with that particular restaurant. As a bartender, I gave excellent customer service, washed glassware, went over specials/promotions with guests, and talked about the next time Mark Wahlberg would be visiting (true story). I also made sure bar was clean at all times and aided my fellow co-workers when then needed help.

BRIAN HEINTZ

810-***-**** ************@*****.***

BARTENDER, BRIGGS DETROIT; DETROIT, MI - 2015-2016 I worked as a laborer before restaurant actual opened putting together table and chairs, light fixtures, decorations, and deep cleaning. After officially opened, I made guests specialty drinks, went over food menu with them, maintained cleanliness of bar and restaurant, counted down money at the end of my shift, and restocked bar. MANAGER/BARTENDER/WAITER/SECURITY, BURROUGH’S TAVERN; BRIGHTON, MI - 2010-2015 As a manager; I assisted all employees with any/all issues, solved guest problems, paid out bands/employees/bar/deliveries, opened up or locked up restaurant, set alarms, booked bands, and performed closing computer duties. As a bartender/waiter; I worked as a team player, informed guests of menus/specials/entertainment, gave excellent Customer service, and counted money at end of shift. As security; I maintained a safe environment for both guests and entertainers, checked ID’s, and help set up for entertainment and all other big events.

Education

Specs Howard School of Broadcast Arts-Digital Media — Diploma-2014 Lutheran High School Westland-General - Diploma-1993 Skills

Communication; Adaptability; Interpersonal; Teamwork; Leadership; Problem Solving; Creativity; Multitasking; Positive Attitude

References

Bennie Taylor: 313-***-**** Grosse Pointe Park, MI. Talent Manager 6 years Joseph Agius: 313-***-**** Brighton, MI. Advertising 11 years David Johnson: 248-***-**** Bloomfield Hills, MI. GM/Self-Employed 4 years Anthony Morris: 810-***-**** Whitmore Lake, MI. Construction Foreman 21 years

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