Customer service, Marketing plan development, Team leadership

EZE ENYIOKO, MBA

Farmington, MI *****

248-***-**** - ******@*****.***

PROFESSIONAL SUMMARY

Materials, Logistics & Operations Specialist with more than 15 years of progressive experience in global business management, strategic planning, process improvement, and team development for leading companies in diverse industries. Dedicated, results-oriented manager with a proven track record of architecting and implementing innovative processes and procedures that drive organizational improvement, HIPAA, OSHA, and ISO audit compliance, and year-over-year (YOY) revenue growth. Experienced professional leveraging strong interpersonal skills and a robust business acumen to lead cross-functional teams to business target achievement and success. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Hardworking Correction Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Hardworking and passionate job seeker with strong organizational skills eager to secure High-level Customer Service position. Ready to help team achieve company goals. SKILLS

Logistics Management

Marketing Plan Development

Product Innovation

Budget Oversight

Business Development

Customer Service

Team Leadership

Technical Skills

Microsoft Office Suite

CDL (Commercial drivers license)

WORK HISTORY

01/2007 to

Current

Import & Export Specialist

Zeccof, LLC – Southfield, Michigan

Oversaw the coordination of ocean shipments for inventory export and import Developed and managed operating and capital investment budgets for production logistics system Provided high levels of customer service, answering questions and resolving problems Screened service vendors, negotiating contracts and monitoring billing and services Provided clients with adequate information on expected arrival of goods, in addition to informing them of delay if needed.

01/2009 to

01/2015

Customer Service Manager/Hospice Care Specialist

Focus Home Health Care – Southfield, MI20

Managed a team of more than 25 cross-functional care specialists, while also overseeing the coordination of home visits for various clientele

Built and maintained client relationships by assuring and executing a quality satisfaction score of 98% regarding needs met and achieving of goals within the healthcare industry Facilitated all employees' compliance with the healthcare-established policies, regulations, procedures and controls for the interest of our clients and our business Developed strategies and maintained business plans to meet goals Assessed customer needs ranging from care planning to scheduling requirements Ensured customer satisfaction by following up on placements. 01/2004 to

01/2009

Head of Operations

CE Daily Dollar Needs – Detroit, Michigan

Promoted staff development, communicated operating practices and procedures Ordered merchandise weekly using the cycle counts to ensure store representation and supervised restocking of goods

Provided maximum customer service, answered questions, and made sure that customer needs and concerns were met

Performed routine surprise audits to evaluate risk and loss controls through operations management.

EDUCATION

05/2014 MBA: Master of Business Administration

University of Phoenix - South Field, MI

04/2011 BSHA: Bachelors of Science Healthcare Administration University of Phoenix - Southfield, MI

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