Customer Service Phlebotomy Technician

Lianet Benítez Nieves

*** ********** **, **********, ** 78626

502-***-****

******.*******@*****.***

OBJECTIVE

I am looking to succeed in the field of medicine. I want to be a part of a winning team I am confident I can be an asset to by providing all my skills and knowledge for the benefit of medicine in general.

EDUCATION

-High school diploma: 2006-2009 IPCSG Rafael Guerra Vives

-Phlebotomy Technician: 2018 National Nursing Institute

-National Certified Phlebotomist (2018)

-CPR certified in adults, children and infants (2018)

SKILLS AND ABILITIES

-Customer service.

-Team work.

-Help others as much as possible.

-Have always liked to do my job correctly to be a leader and not a follower.

EXPERIENCE

-(2010-2015) Nurse Aid Amalia Simony Hospital Camagüey, Cuba

●Ensure patient safety during daily activities

●Assist in daily feeding, appearance, personal needs

●Ensure the patient's surroundings are clean, ie: fresh linen, towels, etc.

●Provide superior customer service to patients, family members and friends

-(2015- 2018) Waitress Congas Latín Café Tampa, FL

●Operated terminals to customer orders, swipe credit cards and enter cash amounts received.

●Provided superior customer service to an aide range of customers on a daily basis.

●Served as translator [English/Spanish] between customers and other staff members.

●Received advanced training for proper food handling techniques, including safe storage and proper cleaning equipment.

-(2019- 2020) One blood (Buss) Tampa, FL

●Perform phlebotomy and collection procedures and processes related to the collection of whole blood (and or blood).

●Obtains medical history and vitality from patients.

●Display excellent customer service and professionalism toward all customers.

-(2020- 2021) Tampa General Hospital. Tampa, FL

●At the night shift my job was to collect blood from patients throughout the hospital.

●I kept my role working for all the patients.

●I prioritized the analyzes according to how the nurse was telling me.

●I used security measures.

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