Customer Service Agency Nurse

SUMMARY

SKILLS

EXPERIENCE

NK NATALIA KHAN

*************@*****.*** / H: 804-***-****

**** ***** **, *******, ** 76541

Seasoned customer service management professional bringing years of experance sales and support. Skilled people motivator and problem solver.

Multi-talented customer service professional looking to take on increasing responsibility. Adept at operating in fast-paced environments and maintaining calm in challenging situations.with years of experience and ready to move into a new position.Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer service agent -Courteous demeanor Superior communication always maintained Energetic work attitude SME -Subject Matter Expert -responsible for answering questions on production Team lead -responsible for coaching and developing team performance for 15-20 agents at a time assisted the production floor excellent at multi-tasking

Trainer-assisted in training a class of 20-30 agents in Billing, Enrollment, and Pharmacy proficient in Argus

Customer Service Supervisor -Responsible for coaching and developing a team of 15-20 agents responsible for Employee scheduling as well as meeting daily task

including submitting performance plan's, as well as maintaining ACW,HOLD,AHT goals set for agents also completing side by side's to promote areas of

opportunities Energetic work attitude Excellent multi-tasker Supervisor Customer Service / teleperformance - Killeen, TX 06/2014 -05/2020 Answered customer requests with friendly, knowledgeable service and support. Supervised total department call volume of [Number] per day. Assist with answering questions on the production floor Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

Managed team schedules

Filled out documentation and logs each day and created weekly reports detailing activities. Trained new employees on company customer service policies and service level standards. Offered exceptional customer service to differentiate and promote the company Cross-trained within diffrent departments

Built and maintained effective relationships with peers and upper management. Responsible for scheduling appointments and appointment reminder calls Verifying referrals and authorization

Taking copays and coinsurances for visits and procedures Shift Supervisor / jc penny - Killeen, TX 06/2014 - 06/2015 Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials. Answered and resolved customer questions and concerns. Performed store opening and closing procedures, including setting up registers and checking products. Motivated team members to complete assigned tasks and perform at exceptional levels. Assisted store management with meeting standards of service and quality in daily operations. EDUCATION AND TRAINING

Provided product shipment delivery quality control and eliminated downtime to maximize revenue. Swept floors and maintained sweep logs.

Arranged and stocked department displays.

Resolved complaints from guests by listening to issues and notifying restaurant manager. Developed and maintained creative store layout and product merchandising. Maximized employee morale and corrected performance issues according to established standards. Registered Nurse / Henrico Parham & Retreat Doctors' Hospitals - Richmond, VA 01/2007 - 03/2014 Managed and maintained accurate patient records to optimize continuum of care. Maintained optimal ventilator settings and operations. Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes. Assessed patients' overall health, identified their needs and goals for treatment and connected them with ideal practitioners and treatments.

Cleaned and sterilized instruments and disposed of contaminated supplies. Hermitage High School - Richmond, VA 2003

High School Diploma

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