Medical Assistant Customer Service

MELINDA WELCH

**************@*****.*** 518-***-**** Mechanicville, NY 12118

Summary

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Compassionate and focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces, and documenting behaviors. Committed to emotional and social support to promote overall wellness. Compassionate and focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces, and documenting behaviors. Committed to emotional and social support to promote overall wellness. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Skills

Information Systems Development

Verbal and Written Communication

Operating Plans Development

Epic Systems

Experience

Diane Albany, N.Y

Any Time Healthcare

05/2009 - 07/2022

Responded proactively to concerns and questions by acting on patient feedback.

Researched health center standards and guidelines to identify best practices and improvement opportunities.

Represented company professionally when engaging with public and government agencies.

Created documentation to articulate departmental roles and drafted statement-of-work for each team.

Improved clerical infrastructure by implementing medical content management system.

Malinda Clifton Park, NY

Wellnow Urgent Care

04/2017 - 05/2021

Obtained patients' medical histories and presenting problems to inform of diagnosis and treatment plan.

Educated patients on procedures, treatment plans, medications and preventive measures.

Wrote detailed examination reports and diagnostic codes to submit to insurance companies.

Mentored medical interns and residents on emergency procedures to support career growth.

Conducted research to further enhance skills and develop new treatment innovations.

Conducted discharge planning and discharge patients.

Met with patients to determine specific medication, treatment and recovery needs.

Consulted on outside cases with generalists and specialists needing specific expertise.

Education and Training

Bryant And Stratton College Albany, NY

Associate of Science in Medical Assisting

04/2010

Contact this candidate