Customer Service Executive Assistant

YVETTE HARRIS-FRANK

H U M A N R E S O U R C E S C O O R D I N A T O R

*** ************ ******, ***.

***, *******, ***** *****

281-***-**** *****************@*****.***

OBJECTIVE

Secure a challenging and responsible career opportunity where my human resources, employee onboarding, training and customer service skills can be utilized to the maximum. E D U C A T I O N — EXPERIENCE

University of Phoenix-Houston

2012 BA Business/Accounting

Texas Southern University-

Houston

1988-1991 Business/Economics

11/2014 – April 2021

HR Staff Trainer/Staff Trainer II/ Staff Training Administrator • The Harris Center for Mental Health & IDD

Prepared new employee onboarding and training information, documents and materials.

Imported and updated new and current employees’ demographics in administration database and system.

Created and prepared job specific new employee schedules and training packets

Presented two-day onboarding information and training courses via multiple electronic formats and portals

Coordinated and assisted with the reviewing and determining of updated and new learning management systems.

Wellness Coordinator/Employee Engagement Coordinator • Coordinated, organized and maintained employee wellness programs and incentive inventory

Coordinated and developed rapport with wellness vendors, verified documentation and certifications with city and county officials. Worked within the State and Federal wellness programs regulations and guidelines-TxDSHS, TxHHS, US Department of Labor and company’s most current insurance carrier. Human Resources Administrator•

Maintained and implemented corporate policy, procedures and regulations while maintaining and updating employee records, demographics and certifications.

Provided managerial information and assistance regarding employee annual evaluations.

Coordinated new employees onboarding with HR Generalists K E Y S K I L L S —

PREVIOUS

EXPERIENCE

Customer Service

Training/Onboarding

Project Management

Human Resources

Microsoft Office Suite:

Word, PowerPoint,

Excel

KRONOS

Empath

SABA

Performance Pro

PeopleSoft

Various LMS Systems

Multi-Channel Call center

1998-2013

Reservations Customer Service Agent/Website Helpdesk Coordinator/United Airlines Third Party Program/Corporate Executive Assistant

Assisted customers in initiating, modifying and completing travel arrangements.

Assisted with customers in navigating company’s website as well as assist company’s departments in processing web applied fares, discounts and promotions.

Chosen to participate in corporate’s third-party call center and remote programs-Reliant Energy, Concordia Apartments and Disney Promotions and Ashford.com

Coordinated schedules, appointments and travel arrangements. Prepared itineraries and hotel and car bookings as well as memos, emails and meeting communications.

Screened calls, inquiries, requests and visits.

Rotated and assisted with maintaining inventory of corporate and CEO kitchen, board room and corporate cafeteria and offices. L EADERSHIP

2020-Present: Spring Branch School Board/District Improvement Team

2015 Present: Coordinator Jeffersonian Community Improvement Team-Jefferson, Texas

REFERENCES

[Available upon request.]

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