Leslie Cooper **** Rocky River Road

Lancaster, SC

803-***-****

adri55@r.postjobfree.com

EXPERIENCE

Fedex, Fort Mill, SC - Package Handler

May 2020-February 2022

Warehouse duties include loading, unloading, and sorting of packages of various sizes

CWB Specialties, Elgin, SC -Administrative Assistant/Helper 2022June 2019-April 2020

Handled any incoming and outgoing correspondences(emails, estimates, receipts) for business. Answered all incoming calls. In charge of scheduling jobs and scheduling crew to correct location of job to be performed. Responsible for payroll. Also helped in the field doing renovations as needed.

Rico Industries, Heath Springs, SC -Shipping Clerk/Lead September 2018-June 2019

Responsible for routing trucks to pick up customers orders; prepare all shipping documents; process and maintain records for all ship-confirmations; ensure packing slip and UPC items are in correct boxes and the correct amounts; maintain filing processes and provide adequate archive process; answer any questions packers/shippers have; prepare and print shipping labels corresponding to shipping needs; process orders based on the buyer’s preferred shipping system (e.g. USPS, UPS, FedEx, etc.); performs administrative duties like answering phones, updating records, and providing excellent customer service; perform all other administrative and/or distribution center related duties, as assigned.

Travel Services Unlimited, Fort Mill, SC -CSR

September 2002-December 2007

In a fast paced call center environment, I was responsible for emailing, receiving inbound calls and placing outbound calls to customers regarding their travel plans or memberships. Managed customer accounts and also processed any debit/credit card payments, orders, exchanges, refunds and customer transactions. Handled any irate customers and de-escalated any issues the customer had. Entered record of complaints and outcome. Booked appointments.

SKILLS

Microsoft O ce

RR Donnelley

Individual Health System

Personal Assistant Experience

Logistics

Payroll

Event Planning

Management

Customer Service

Organizational Skills

Manufacturing

Leadership

Data Entry

UPS

Fedex

REFERENCE

Charles Burr II

Owner, CWB Specialties

803-***-****

Crystal LeBlue

Supervisor, Rico Industries

803-***-****

Peggy Swindell

LPN, USC

803-***-****

Kanawha Insurance Company, Lancaster, SC - Eligibility Specialist/Mail Support

December 1999-August 2002

This position is responsible for the administration of eligibility files for NTL & Equitable; maintenance of eligibility records daily-this includes additions & changes. Responsible for all system output for mailing-this includes processor output such as checks (claim checks, disability checks,

& large payment checks); explanation of benefits; letters and special check handling.

Kanawha Insurance Company (Phillips Sta ng),

Lancaster, SC - Inventory Control

August 1999-December 1999

This position inventories claims received from the mail room into the Genelco system for processing; verified claimant/eligibility in all environments for claim forms received; entered member information into the system to control the claim.

EDUCATION

York Technical College, Rock Hill, SC — Associate in Business August 1997 - May 1999

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