Goldsmith,Lakia

**** *********** ***** **. ************, FL. 32210 904-***-**** adrhzh@r.postjobfree.com

Objective

Customer Service expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience. Personable and professional under pressure with motivated, and energetic nature

Education

BACHELOR’S DEGREE APRIL 2017 EVEREST UNIVERSITY

Applied Management

ASSOCIATE’S DEGREEE APRIL 2009 EVEREST UNIVERSITY

Medical Assistant

Experience

Patient Access Representative II Baptist MD Anderson (Insight Global) May 2021-present

Coordinate new oncology treatment plans.

Collect payments, including financial clearing with estimates and billing for insurance.

Schedule and reschedule office visits, imaging, and/or rehabilitation.

Process and utilize external or internal referrals to other specialties.

Receive and distribute clinical information as indicted.

Answer and resolves all incoming or outgoing calls in an accurate timely manner.

Scheduler Jacksonville Orthopedic Institute April 2017- March 2021

Maintain the strictest patient confidentiality and adhere to HIPPA guidelines.

Answer high volume incoming calls to coordinate and schedule patient appointments.

Collect patient personal data and insurance information.

Answer questions and provide other information as requested.

Direct calls to other departments as needed. Relay necessary messages to staff.

New Patient Coordinator Southeast Orthopedic Specialist June 2015-March 2017

Confer with patients to schedule and/or reschedule appointment with physician

Enter data such as patient’s demographics, insurances, and authorizations

Responding to request via email and/or online

Review records for completeness, accuracy, and compliance

Customer Service Representative CHECK N GO JULY 2014-MAY 2016

Handle and count currency which includes managing a cash drawer, counting cash deposits, moving cash from secure safe to cash draw and other cash handling requirements

Processing in store loan applications and answering customer inquiries regarding loan and other product offerings

Balance batch receipts with store sales report at the end of the day, and collect debt

Placing outgoing courtesy and collect calls

Cashier/Service Trainer Krystal’s October 2012-July 2014

Receive payment and issue receipts, refunds or change due to customer

Assist customers by providing information and resolving their complaints

Assist with duties in other areas of the store including kitchen and maintenance

Lead Medical Assistant Hyde Park Medical Center February 2009-April 2011

Supervise others and provide on-the-job training

Compile and maintain patient’s medical records to document condition and treatment

Retrieve patient’s medical records for physicians, technicians, or other medical personnel

References available upon request

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