Customer Service Representative
Resume:
Megan Kehl
Wichita, KS *****
**********@*****.***
To obtain a position that offers potential for personal growth and advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bookkeeper/Office Manager
Petworld of Wichita - Wichita, KS
October 2019 to Present
Complete all bookkeeping and human resource tasks. As well as manage all employees in their tasks. Customer Service Representative
Hamilton Relay - Wichita, KS
November 2017 to March 2020
Captioned calls for clients who are hard of hearing or deaf. Also, helped train new employees. Certified Medication Aide
Clearwater Nursing and Rehabilitation - Clearwater, KS August 2016 to November 2017
Duties: Care for residents by making sure medications are given in a timely manner. Also perform Certified Nurse Aide duties as needed, such as assisting residents with various ADLs and assisting with making sure call lights are attended to in a timely manner Certified Medication Aide
Carrington House Central - Wichita, KS
April 2016 to August 2016
Duties: Care for residents by making sure medications are given in a timely manner. Also perform Certified Nurse Aide duties as needed, such as assisting residents with various ADLs and assisting with making sure call lights are attended to in a timely manner. Certified Medication Aide
Homestead of Wichita
July 2014 to August 2015
Duties: Care for residents by making sure medications are given in a timely manner. Also perform Certified Nurse Aide duties as needed, such as assisting residents with various ADLs and assisting with making sure call lights are attended to in a timely manner. Certified Medication Aide
Presbyterian Manor
November 2013 to July 2014
Duties: Care for residents by making sure medications are given in a timely manner. Also perform Certified Nurse Aide duties as needed, such as assisting residents with various ADLs and assisting with making sure call lights are attended to in a timely manner. Certified Nurse Aide
ManorCare
January 2013 to November 2013
Duties: Care for residents of facility by making sure ADLs are taken care of. Also, performing any range of functions nurses requested to be done in a timely and efficient manner. Appointment Coordinator
Mike Steven Chrysler, Jeep, Dodge
May 2011 to October 2012
Duties: Parts & service cashier, prepared deposits, opened & closed service repair orders, part time receptionist.
Guest Services Cashier
November 2010 to December 2010
Duties: Guest services performed by completing purchases for guests, as well as exchanges, returns, and layaways, all while taking care of a multiline phone. Also help manager open and close the store. Customer Service Cashier
Burlington Coat Factory
July 2009 to November 2010
Duties: Customer Service performed by completing purchases for customers, returns, and customer service based transactions, while tending to a multiline phone. Also, count a cash drawer twice daily the second time evening out the drawer for the day, and counting profit. Customer Service Representative Level 1-Collections Etc Catalog November 2008 to December 2008
Duties: Performed customer call center responsibilities. Company used a call management system to circulate telephone calls between ordering technicians. Operated several computer screens at once to place orders for customers, answered customer questions quickly and effectively, and placed catalog requests.
Crew Member
McDonald's Restaurant
May 2008 to September 2008
Duties: Prepared food on grill, worked cash register, operated a headset, and cleaned. Customer Service Representative Level 2-Collection's Etc Catalog October 2007 to February 2008
Duties: Performed customer call center responsibilities. Company used a call management system to circulate telephone calls between ordering technicians. Operated several computer screens at once to place orders for customers, answered customer questions quickly and effectively, and placed catalog requests, along with customer service responsibilities. Cashier
Wal-Mart Store Inc
May 2007 to August 2007
Duties: Completed purchases for customers as a cashier, greeted customers at entry door, and brought shopping cars back in for customers.
Customer Service Representative
InfoNXX
March 2007 to April 2007
Duties: nationwide Company that performed telephone directory assistance services. Researched telephone numbers for customers and either connected them directly or provided the number to them. Courtesy Clerk
Dillon's Food Store
August 2006 to March 2007
Duties: Provided customer service by bagging groceries, cleaning, retrieving carts, and helping customers find merchandise.
Education
AS in Accounting
Butler County Community College - Andover, KS
August 2014 to December 2016
CMA Certification
Butler Community College for Accounting
July 2013
High School Diploma
Wichita Heights High School
May 2007
Additional Information
Professional Skills
• Customer Service
• Data Entry
• Filing
• Operate Office Equipment
• Telephone Skills
• Basic Office Procedures
• 10 key
• Type 60+ WPM
• Advanced Computer Knowledge
• Proficiency in Microsoft Office Suite
Employment Skills
• Ability to function in a high stress, fast paced atmosphere
• Excellent communication and interpersonal skills
• Proficient to resolve customer complaints and issues as needed
• Ability to follow instructions well and make decisions without supervision
• Effectively developed telephone communication skills
• Answer multi-line telephone; operate fax machines; and other office equipment
Contact this candidate