Medical Billing Customer Service

TIFFANY RODRIGUEZ

**** * ********* *** *******, AZ 85621 520-***-**** ************@*****.***

PROFESSIONAL OVERVIEW:

Bilingual, task oriented professional seeking an opportunity in a healthcare environment which will allow me to utilize my excellent communications skills, passion for care and ability to learn and adapt quickly to positively impact patient care and office productivity.

SUMMARY OF SKILLS:

• Excellent Bilingual Communicator

• Microsoft Office, Word, Excel

• Medical Front Office Support

• Customer Service

• Typing & 10-Key

• Strong organizational skills

• Efficient and able to adapt quickly

• CPT, HCPCS & ICD-9-CM Coding

• Medical Software • Medical Billing

• Medical Terminology

• Appointment Scheduling

• Managing Medical Records

• Insurance Verification

EDUCATION:

San Joaquin Valley College

Bachelor of Science in Health Care management Still in progress

San Joaquin Valley College Graduated March 2019

A.S. Degree - Medical Billing and Coding

• CPR/BLS

• HIPAA Certification

Pima Community College Medical Office Specialist Certificate Graduated 2015

PROFESSIONAL EXPERIENCE:

Sears, Roebuck and Company

Customer Service Representative September 2013 – February 2015

• Always Provided stellar customer service

• Maintained up to date and in-depth product knowledge in order to thoroughly assist customers by answering questions and making informed suggestions regarding appliance purchases

• Coordinating with Service Departments and Technicians to resolve customer appliance issues and schedule repairs

Sykes

Customer Service Supervisor December 2008 – October 2011

• Provided customers with balance and account information

• Instructed customers on how to use prepaid debit cards

• Managed unemployment payment cards, payroll cards and sales incentive payment cards for large companies including: Sears, K-mart, Compass Bank and Toyota

• Investigated customer accounts regarding fraud and disputes

• Point of contact and manager for all customer escalations and issue resolution

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