Customer Service Representative

Amy Yemisrach Gebeyehu

**** **** **** **. ****: cell: 702-***-**** or 702-***-****

Las Vegas, NV 89131 Email: ****.******@*****.***

Summary of Skills

Microsoft, Internet, Email and computer knowledge

Computer literate: MS Word, PowerPoint, Excel

Answer 8-line telephones

Use Different office machineries

Additional Knowledge and Abilities

Compassionate and Team player

Good communication skills

Ability to follow directions accurately

Excellent Verbal/Written Communication Skills

OBJECTIVE

TO SECURE A CUSTOMER SERVICE REPRESENTATIVE POSITION

PERSONAL PROFILE

-Detail oriented with strong organization abilities

-Excellent listening and communications skills

-Good relationship with co-workers, clients and management

-Learns quickly and prioritize effectively

PROFESSIONAL EXPERIENCE

2/2022- present GOODWILL INDUSTRIES Las Vegas, NV

SALES AND CUSTOMER SERVICE ASSOCIATE

Providing a friendly customer service shopping environment in the store

Handle customer complaints and concerns in an effective manner

Adhere to proper cash handling policies and procedures

Answer 4-line customers and donners inquiries

Adherence to all cash management policies and procedures

Maximize sales performance through proper presentation of merchandise

Ensure that quality customer service is presented and provided in a timely

and courteous manner to all customers, donors and other employees

Ensure that store and surrounding premises are kept clean and free of safety hazards

1/19 – 07/21 APPLE GROVE FOSTER CARE AGENCY Las Vegas, NV

FOSTER PARENT AT HOME

Maintained a safe and healthy environment for children/teens in foster care.

Observed and reported behaviors the children/ teens displayed.

Assisted with daily living skills.

Scheduled necessary appointments.

Provided a sense of security/family for the children/ teens.

Built lifelong relationships with the children in my home.

Was a highly recognized home by agency and caseworkers.

02/15 – 02/18 ALORICA/EGS CUSTOMER SERVICE CENTER Las Vegas, NV

CUSTOMER SERVICE REPRESENTATIVE

Answered calls from participants and providers regarding medical,

dental and vision benefits and inform and resolve claims and payments

Responded to benefit and claim inquiries

Share ideas on process/procedure improvements

Extensive knowledge of experience with benefit plans

Multi-task and problem solve while handling a high call volume

Answer calls in a professional, positive, and caring manner

Keyboarding with a rate of 45 words per minute

Use four different computer applications at the same time while helping patents.

1/10-01/2012 ACELERO HEAD START CLARK COUNTY Las Vegas, NV

SUBSTITUTE TEACHER

Assist organizing lesson plans and group activities

Monitor and help children in classroom and playground, providing safe and positive learning environment

Assist children with hand washing, tooth brushing etc. for the purpose of maintaining personal hygiene

Work with different personnel to insure the implementation of day-to-day activities and also lesson plans

5/01- 4/02 ALADDIN MORTGAGE CORP. Santa Rosa, CA

RECEPTIONIST/OFFIE ASSISTANT

Answer and redirect 8-line phone

Type outgoing letters and correspondences

Enter Data into computer

Handle invoices

Fax outgoing correspondences and formats and Copy formats

Help clients on the phone and in the office

Operate postage machine

File documents

Help Loan Officers and Manager with various tasks

11/93 –2/00 APARTMENT COMPLEX MANAGER at 1565 4th ST San Rafael, CA

APARTMENT MANAGDER

Respond to land lord’s and tenant’s call

Prioritize service calls

Handled incoming and outgoing mail

Type letters and other correspondence on a computer

File tenants’ maintenance request form, letters and financial Records.

9/98-12/01 BUSINESS OFFICE TECH Terra Linda, CA Terra Linda, CA

RCEPTIONIST/STUDENT

Organizing the office

Answer multiline phones

Type letters and other correspondence on a computer

Arrange appointments, type forms, letters and other correspondence.

Enter data into computer

EDUCATION

course: Windows & Spreadsheets, College of Marin Kentfield, CA

Diploma in Secretarial training, Commercial School, Addis Ababa, Ethiopia

Completed Business Office Technology course at Business Office Tech. Terra Linda, CA.

Completed Teferi Mekonnen High School, Addis Ababa, Ethiopia

College of Marin Kentfield, CA 94904

completed word-processing, spreadsheet and database programs.

References and additional information available upon request.

Contact this candidate