Customer service, P&C/ All lines Licensed agent

Jada Thomas

**** ******* ****** *****

Lancaster, Texas 75134

Cell: 469-***-****

************@*****.***

Objective: To maintain a position with tremendous growth that would allow me to utilize my skills and expertise within the company.

Geico Insurance/ All Lines Insurance Agent/Call Center

September 2021- May 2022

Answer Incoming Calls, Providing Legendary Service, Listening and Understanding the needs of our Insureds, Problem Solving, Payments, Review Cancellations, Issue Refunds and Adjust Billing, Accounts Payable and Receivable, Reverse Payments, Renewal Reviews,, Correspond with various underwriters regarding Endorsements, Renewals, Cross Selling, Maintain Production level for P& C Accounts,Strong Customer Skills,Problem Solving using discretion and independent judgement and handle accounting issues and correspondence.

Resigned- Hours changed and could not work nights

Harvest Hill Insurance-Customer Service

March 2020-July2021

Greet Customers, Answering Incoming Calls, Schedule Appointments for the Agent. Incoming, Outgoing Faxes, Filing, Taking Payments, Problem Solving, Strong Customer Service,, Review Cancellations, Take payments, Collections.

Agent-Passed Away

Smith- Lauren Company-Scheduler

January 2018- March 2020 – Schedule/ Dispatch appointments for Marketing Representatives, Answer phones, Collections, Monitor Calls, Train, Increase Sales and Profit, Filing, Faxing, Mailing, Copying, Drive individual and team sales performance results by proactively implementing sales techniques, dispatch, data entry.

Lay -off due to Covid.

Dillard-Retail Associate

August 2017-January 2018- cash handling, changing mannequins, processing stock and floor sets, drive in sales, meet daily quota for sales.

P&C Licensed

References Upon Request

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