Customer Service Call Center

NICHOLAS B PERKINS

*** ********* ***** ****

Cape Canaveral, FL 32920

Phone: 321-***-****

Alt Phone:321-***-****

Email: **********@******.***

Ability Summary

Facilities Maintance and Managment (Warehouse and Sales Office) 30 years Remote Call Center Management over 8 Branches and 25 employees. Inventory Control

Hiring and Interviewing Skills

Payroll Management

Merchandising

Sales Team Management

Onsite Inventory Management of over 40 large Industrial Accounts Employment History

Operations Manager

01/2017 - 12/2021 Grainger Industrial Supply 101 S Wickham Rd, Melbourne, FL Hiring/firing of all staff and personell.

Salary Mangement

Merchandising of showroom

Inventory Control

Marketing at Local Level

Managment of Account Managers

Market Manager of Keepstock Inventroy Contol personaell Management of South Florida Call Center Staff managing 8 branches of Call taking employees. (achieved fastest response time of any District in the Nation Managing Customer Service at Branch 581 Melbourne (In 2020 581 was ranked 9th out of 300 branches nationwide for Customer Service.

Market Manager

01/2012 - 01/2017 Grainger Industrial Supply 101 S Wickham Rd, Melbourne, FL Management of Melbourne Branch and all Keepstock Inventory Accounts from Titusville Fl south to Port Saint Lucie (40 Accounts) Grew Embraer Aircraft to largest Keepstock Deal in the State of Florida.42 million in sales annuarlly. Managed 6 Branch Employees and 6 Keepstock Employees.

Branch Manager

01/2001 - 01/2012 Grainger Industrial Supply 101 S Wickham Rd, Melbourne, FL Running of Daiily Branch Operations. 8 Employees

Management of Virtual South Florida Call Center Team (20 Employees) #3 District in the nation in response time to answer calls and Customer Service scores in 95% Positive Merchandising

Inventory Control and Management

Hiring and Interviewing Skills

Customer Service Manager

02/1989 - 01/2001 Grainger Industrial Supply 101 S Wickham Rd, Melbourne, FL First Line Supervisor reporting to Branch Manager on a Customer Service Issues for resolution. Employee Relations and problem resolutions

Interviewed and recommended candidates for employment. Succesfully Managed Altamonte Springs Fl Branch 582 in absence of Branch Manager 01/07/98- 01/07/2000 Sales Representative

01/1986 - 02/1989 Grainger Industrial Supply 1820 Tampa East Blvd, Tampa, FL Outside Sales of given Tampa Florida Territory.

Account Management of 100 Accounts

Customers Included Port Of Tampa, Hilllsborough County Schools, Hillsborough County Sherriff, Hillsborough County Purchasing, GTE, Ybor City Coridoor

Education and Training

Start

Date

Completion

Date

Issuing Institution Location Degree

Received

Course of Study Semester

Hours

Melbourne High School FL High School

Diploma

General High School

Curriculum

09/1979 07/1983 Rollins College/Crummer

School oF Business

Winter

Park, FL

Bachelor's

Degree

Business

Administration 120

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