Braintree Ma Customer Service

JONATHAN Q. NGUYEN, RPH

*** ***** **. ********, ** 02180 781-***-**** ************@*****.***

OBJECTIVE

An experienced pharmacist looking to join an organization that will enable me to utilize my skills to improve transitions of care, maximize patient’s access to medications, provide excellent patient care, and support my colleagues.

PROFESSIONAL LICENSURE & TRAINING

1992-Present

Registered Pharmacist

·Massachusetts Board of Registration in Pharmacy, License # PH21932

2011-Present

Certified Immunizer

·American Heart Association

2011-Present

Basic Life Support

·American Heart Association

EXPERIENCE

2006-Present

Pharmacy Manager, Walgreens’ Pharmacy, Arlington MA

·Customer Service Management

oResolve conflicts in a timely manner to ensure optimal patient and family experience.

oBuild relationships with patients by anticipating their needs and offering services such as immunizations, drug therapy reviews, and OTC medication recommendations to optimize medication awareness

·Pharmacist Responsibility

oPerforms drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications.

oWork with providers to clarify prescriptions, suggest alternatives, answer medication related questions in order to optimize therapy

oAdministers immunizations

oSupply management, which includes ordering medications and performing narcotic inventory

oUtilizes good faith dispensing in accordance with federal and state laws and ensures accurate processing of insurance claims

oServe as preceptor for pharmacy interns

·Managerial Responsibility

oOversee all operational aspects of the pharmacy department

oEnsures that pharmacy operations comply with federal and state laws as well as company policy

oEnsures that the pharmacy meet’s company’s goals, this includes completing monthly audits checklist

oEvaluates staff performance annually utilizing Walgreen’s evaluation criteria. This includes address and implanting disciplinary actions as necessary and recognizes staff’s performance and implements rewards programs

oResponsible for overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions to optimize efficiency within the pharmacy

oEnsures adequate training of new hires

oImplements opportunities to improve staff satisfaction and encourage staff to perform at the top of their license.

1999 - 2006

Pharmacy Manager, Brook’s Pharmacy, Quincy MA

·Pharmacist Responsibilities:

oPerforms drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications. Responsible for making alternative recommendations to providers when appropriate

oEnsures that medications are billed appropriately

oServes as medication expert for providers

oPrepares, maintains and submits documentation as required by state and federal laws

oServed as preceptor and mentor for pharmacy students

oResponsible for maintaining medication inventory. This includes ordering of medications needed and performing narcotic inventory as needed

oMaintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications

oMaintains certifications, education credits and training required by the company

·Manager Responsibilities:

oOversees all operational aspects of the pharmacy. This includes but is not limited to managing the staff schedule to ensure appropriate coverage, conducting reviews to make sure the pharmacy is meeting it’s goals, and working with the store manager to conduct community events

oCollaborates with pharmacy staff in hiring new pharmacists

oPartners with staff to establish expectations and goals while promoting teamwork

oManages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g. using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities)

oIdentifies and develops high potential team members to proactively aid in career progression

oAddresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee-management relationship

oResolving conflicts within the pharmacy and serving as liaison to customers to ensure the best customer experience

oSeeks professional development by monitoring one’s performance, solicits for constructive feedback

1993–1999

Staff Pharmacist, Harvard Vanguard, Braintree MA

·Served as the medication expert for physician and nurses. This role includes providing drug information, suggesting formulary alternatives, and addressing any concerns or need as they arise

·Performs drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications

·Ensures that medications are billed appropriately

·Provides medication education to patients and family

·Serves as preceptor for pharmacy students

·Participates in training of new hires and learners

·Compound topical preparations for dispensing in accordance with federal and state laws and company policy

EDUCATION

1988-1992

Bachelor of Science in Pharmacy, Boston, MA, Northeastern University

AWARD

2009

Pharmacist of the Year Award

·Walgreen’s Pharmacy

LANGUAGE

Fluent, English

Native Speaker, Vietnamese

PROFESSIONAL REFERENCE

Available upon request

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