Eligibility Specialist Customer Service

RL

RICKY LEE GOLDSBY

*****.*******@*****.*** 816-***-**** Kansas City, MO. 64128

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities. Data management

Troubleshooting

Communication

Customer service

Ability to analyze reports

Experience in leadership

Fedex Ground Kansas City, MO.

Senior Administration Operations

Assistant

12/2016 - Current

Compiled and verified data to resolve issues and streamline efficiency. Identified operational and performance issues and worked with managers to resolve concerns.

Completed various reports and analyzed each report to decide where improvements could be made.

Enforced company policies, answered coworkers' questions and trained new personnel.

Cerner Kansas City, MO.

Patient Account Specialist

08/2018 - 07/2019

Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.

Resolved inquiries from patients, families and external payers. Generated detailed reports outlining billing, flagged items and other important data.

Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.

Social Services Kansas City, MO.

Eligibility Specialist

09/2007 - 08/2018

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Asurion Kansas City, MO.

Customer Service Repersentive

08/2001 - 09/2007

Provided outstanding service to new and long-standing customers by aĴending closely to concerns and developing solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Trained new employees on procedures and policies to maximize team Summary

Skills

Experience

performance.

Lincoln Academy Kansas City, MO

High School Diploma

05/1987

US ARMY Fort Benning, GA

Staff Sergeant

06/1996

Education and Training

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