Csr Center Specialist
Resume:
April N. Perez
Indianapolis, IN 46227
**************@*****.***
Skills
●Knowledge of medical terminology
●Understanding of claims management
●Excellent oral and written communication skills
●PC literate, including Microsoft Office products
●Strong organizational skills
●Good interpersonal skills
●Ability to multitask in fast paced environment
●Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
●Ability to work in a team environment and/or independently
●Ability to meet or exceed Performance Competencies
Experience
April 2021 - PRESENT
Kelly Services, Indianapolis, IN - CSR
●Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
●Assigns new claims to the appropriate claims handler.
●Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
January 2009 - March 2021
Wendy Stivers, Greenwood, IN - Private Duty Nurse
●assess and evaluate clients and provide services as indicated by the plan of care
●Supports For All Activities Of Daily Living
●Ventilator Care
Education
April 2020 - Present
Southern New Hampshire University, Virtual Learner based in Manchester,NH
Degree- Associate degree in Business
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