Medical Transcriptionist Customer Service
Resume:
LB
L A C E B R O W N - S M I T H
321-***-**** *******************@*****.***
Palm Bay, FL 32907
PROFESSIONAL SUMMARY
Accomplished Owner with significant background in business operations. Gainfully oversees marketing and business development, bookkeeping and accounting and customer service.
Hardworking and reliable Transcriptionist focused on going above and beyond to support team and serve customers. Trained in medical terminology and offering top-notch typing and editing abilities. Motivated to continue to learn and grow. SKILLS
EXPERIENCE
Business Owner, Serpentine Fyre Glass and Wood Worx, Sep 2010 Current, Palm Bay, FL
Identified areas for expansion by analyzing market, consumer trends and competition. Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Built successful business from ground up using business acumen and industry-specific knowledge.
Optimized business performance with consistent data tracking and analysis of ongoing operations.
Implemented and supervised maintenance and sanitation standards for equipment and instruments.
Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.
Medical Transcriptionist, County Transcription, Mar 2001 Oct 2003, Presque Isle, ME Prepared EMR updates with notes for patients' visits and new medical history, diagnostic and treatment information.
Employed strong knowledge of medical terminology and practices to produce impeccable files.
Transcribed the recorded dictation to produce different medical reports like patient histories, examination documentation and discharge summaries.
Transcribed dictated material.
Transcriptionist, Burrelles Luce, Jan 1990 Jun 2003, Presque Isle, ME
Listened to television recordings and typed out verbatim information for official records for client base according to client specifications and requests. Created prompt, clear and accurate transcriptions for US State Department. Decided which information should be included or excluded in reports for the US State Department.
Determined which information should be included or excluded in the final reports for client base.
EDUCATION
Bachelor of Arts, English May 1974
Upper Iowa University Fayette, IA Double major in English and chemistry.
GPA 3.2.
LANGUAGES
English, Native
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