Customer Service Crete

SANDRA BROOKS

909-***-**** ********@*****.***

EXPERIENCE

RETURN REPRESENTATIVE, AMAZON: LAS VEGAS, NV — OCT 2018–PRESENT

• Process customer orders in a fast paced environment which includes processing and handling hazardous materials.

• Research returned products for customer orders to determine if they can be resold depending on the items’ current condition.

• Handle incoming calls resolving all customer concerns, ensuring proper steps are taken to find a solution.

INBOUND PROBLEM SOLVER, AMAZON: EASTVALE, CA — APR 2018-OCT 2018

• Understood Amazon fulfillment resources to navigate through various inventory problems that occur within “Inbound Stowed” to help Crete an efficient workflow between processes and customer satisfaction.

• Assisted with minimizing quality errors in order to meet daily goals, including handling damaged products and asking expiration dates to food and health items. OWNER, SHECHINAH DESIGNS: UPLAND, CA — OCT 2011-APR 2018

• Responsible for maintain operational standards to customer service levels, inventory control, and interviewing and recruiting top candidates.

• Overlooked all aspects of product sales, cash transactions, and effective staff training while developing strategic corporate communications and marketing plans. CUSTOMER SERVICE, KAISER PERMANENTE: CORONA, CA — SEP 2005-OCT 2011

• Responded to health plan, delivery system, and governance inquiries and complaints in writing and over the telephone.

• Determined the type of appointment requested or needed, then created appointments utilizing appropriate guidelines.

• Utilized superior customer service skills to provide service when diffusing difficult customer interactions.

EDUCATION

FASHION DESIGN, ASSOCIATES DEGREE; BROOKS COLLEGE - 2003 SKILLS

Influencing, leading and delegating abilities

Strong work ethic: responsible, positive attitude, and works diligently to achieve goals. Critical thinking, decision making, and problem solving. Fast learner, determined team player, and flexible.

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