Medical Assistant Customer Service
Resume:
November 2017 - May 2018
Rochelle Diaz-Roa
702-***-**** • ************@***.***
Objective
Seeking a position utilizing my experience and passion for customer service. Key Qualifications
● Medical Assistant with over five year's experience.
● Skilled at working with young and adolescent children.
● A team player who works well with others.
● Excellent communication and personal computing skills.
● Bilingual/Excellent written and verbal communication skills in English and Spanish. Work Experience
Chronic Care Specialist
Aeneas Healthcare
● Worked with patients to develop future plans and discuss care actions.
● Relationship building with patients.
● Coordinating medical treatment.
● Developing care plans.
● Monitoring medication compliance.
Medical Assistant
NKDHC
● Triage patients, check vitals, take medical history information, and answer initial queries.
● Make follow up appointments for patients, answered phones, and updated appointments.
● Other duties as assigned.
Front Office Clerk/Medical Assistant
DocCare
● Front Office Clerk duties including, greeted patients and ensured they were comfortable while waiting.
● Prior authorizations, referrals and insurance verifications.
● Made follow up appointments for patients, answered phones, and updated appointments.
● Triage patients and check vitals.
May 2008 - September 2017
May 2007 - May 2008
August 2001 - March 2007
August 2001
Front Office Clerk/Medical Assistant
Nevada Health Centers
● Perform pre-screening of patients.
● Take vital signs, medical history information, and answer initial queries.
● Prepare and administer injections and/or vaccines.
● Front Office Clerk duties including, greeted patients and ensured they were comfortable while waiting.
● Prior authorizations, referrals and insurance verifications.
● Made follow up appointments for patients, answered phones, updated appointments, and forwarded calls to the medical staff.
● Check-in/check-out of patients.
● Medical Records Clerk for one year.
● Trained new employees for front and/or back office as needed.
● Done other duties as assigned.
Customer Service Representative
US Med, LLC
● Provided support to the sales team, ensuring all sales and service objectives were met.
● Responsible for customer service duties including answering customer's queries, problem solving, and providing information on new products.
● Worked with new customers in the development of new accounts. Front Office Clerk/Medical Assistant
ASF Siddiqui, MD
● Take interview of patients and measure vital signs.
● Sterilize instruments.
● Responsible for ordering medical supplies and materials.
● Prepare and administer injections.
● Front office duties including scheduling appointments and check-in/check-out.
● Done other duties as assigned.
Education
Medical Assisting Program
Academy of Medical and Business Careers
● Medical Assistant Certification
References
Available upon request.
Contact this candidate