Front Desk Night Manager
Resume:
Surulere, Lagos
tdbanksdavid@gmailcom
TUNDE DAVID BANKOLE
BIO DATA Gender- Male
Marital Status- Single
Date of Birth- 18th March
SKILLS & ABILITIES Digital & Social Media Marketing, Product Management, Content Creation, Customer / Client Service, Negotiation, Partial Web Design (UI/UX Designer), Concierge Service, Front Desk, MS Office Suite, Voice Over, Public Relations.
EXPERIENCE [CONCIERGE LEAD] [BON HOTEL SAFRON IKEJA] Mar 2022 – Present
- Worked and collaborated with the licensed Transport Company to attend to all transport requests-Airport Pick up and Drop off, other movement around the city.
- Supervised the Concierge and the Bell Team to ensure they deliver world class and exceptional to guest while in and out of the hotel.
- Handling guest luggage both at check in and check out.
- Responsible for taking guests on 360 degrees tour of the property. Showed and explicitly engaged guests on the sight-seeing in the hotel.
- Storage of parcel and items from guests.
- Assisted the Front Desk agents with Check in during rush hour and instances when the hotel ran full occupancy.
- Drove guest enrollments on the brand loyalty programme
(Bonami]
- Trained staff members in different capacities and ensured that new team members were extended hands on experience and pragmatically taken on Best Practices.
- Part of the pre-opening team for the Grand Opening of the hotel.
- Walked new guests through the property and also ensured they were properly roomed using the Rooming Activation process.
- Compiled the “Tour of Lagos and Ikeja Environs” sheet for guests who need answers to questions about the city. More of a Yellow Page directory for guests.
- Enforcing adherence to Covid 19 guidelines (Wearing of Face Masks)
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[RELIEVING NIGHT MANAGER/ GUEST SERVICE AGENT] [FOUR POINTS BY SHERATON LAGOS] Oct 2015 – June 2020
- Assisted the Night Manager on weekend duty. Ran end of the day audit to close business for the day. Defects, work order and guest complaints resolution formed core of the work process for the day. Also acted in capacity of General Manager for the night business.
- As Night Manager, I did the daily rounds at night, picked dockets from the F&B outlets an ensured all transactions were accurate.
- Also worked with the Finance team to ensure that missing checks, error on POS and double posting issues were resolved.
- Attended to calls using the switchboard. External and internal calls alike. Calls were recorded for quality assurance purpose and dispatched to the appropriate departments for follow up.
- Took food order following guest dietary requirement and allergens. Placed order on Micros and follow up with Room service to have it served.
- Ensured all cases were logged on GXP for effective follow up and resolution.
- Took guest enquiry and made reservations when need arose.
- Email distribution and response to enquiry emanating online and from the website.
- Ensured guests were properly checked in on arrival at the property using OPERA PMS 5.0. Check in procedure also well followed and executed.
- Ensured that guests were checked out and feedback gotten upon check out. Service recovery implemented in cases of service defect or complaint.
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[MARKETING/PR COORDINATOR] [FOUR POINTS BY SHERATON LAGOS] May 2013 – June 2015
- Managed the property’s social media pages (Twitter, Facebook and Instagram)
- Delivered engaging contents and posts periodically on the social media channels for the hotel.
- Liaised with the Sales Director for clients seeking sponsorship considerations and partnership with the hotel.
- Ensured that events, shows and activities were given ample media coverage in the property via photography and videography.
- Content creation and press releases periodically churned out.
- Created flyers, brochures and assisted with vetting E- Menus for campaigns.
- Ensured that every historic and news worthy events in Sports, Fashion, Lifestyle, etc had a campaign around it. Example is Champions League Final with Ex International Mutiu Adepoju sponsored by Heineken in 2015, Valentines Day promo in conjunction with Bella Naija and Cool FM, Father’s Day campaign with Page 3
Jeep of Westar Associates, Mother’s Day with Pandora, World Cup, Premier League Show with Abiola Kazeem and Kiibati Bankole, SPG Golf in conjunction with Lakowe Lakes and so on.
[BRAND AND CORPORATE COMMUNICATIONS, INTERN] [AIICO INSURANCE LAGOS] February 2013 – May 2013
- Worked closely with the Brand and Corporate communications team to ensure the brand AIICO got enough visibility and advertising.
- Worked with the vendors and agencies for the effective hosting of the AIICO at 50 grand celebration in 2013.
- Took major delivery of most of the branded materials like Jotters, Key holders, Pens, Dairies, USB flash drives, umbrella and so on.
- Sat with the advert agency, HeadStart Communication at the presentation of the AIICO at 50 Blueprint event.
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EDUCATION YABA COLLEGE OF TECHNOLOGY, LAGOS [HND]
Mass Communication (Major in Broadcasting and PR) 2018 YABA COLLEGE OF TECHNOLOGY, LAGOS [OND]
Mass Communication (Upper Credit) 2011
INNOCENT COMPREHENSIVE HIGH SCHOOL, LAGOS [WASSCE] West African Senior Secondary Certificate Examination CERTIFICATIONS Mind The Gap Skills Acquisition Program (Web Design) Nigeria Broadcast Academy Short Course (Acting & Presentation) Online Webinar (Hotel School the Hague on Digital Marketing) LEADERSHIP Sportsman of the Year, AMACOS, YABATECH- 2011 Editorial Board, Tech Pizzazz (SUG Magazine, YABATECH) Electoral Committee Member (Editorial Guild for SUG Elections, YABATECH 2010 and 2011)
REFERENCES [REFERENCE NAME]
Available on Request
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